14 days old

IT Support Specialist

Cleveland, OH 44114
  • Job Code
    580247
  • Payrate
    $20 To $25

Our client in the Cleveland, OH area is looking for a Support Specialist.


Works in a client-facing role, in a support center environment. Resolves technical "usage" issues related to company's platforms their associates and end users. The incumbent is trained on the software platform and auxiliary responsibilities. They will apply this knowledge to troubleshoot platform issues and provide end user support primarily on Company platforms. The incumbent will be responsible for resolving end user problems, remotely through the use of software tools and telephone support. Documents issues and resolution for use in future support situations. They are the primary contact and support resource for one or more applications programs and/or modules. They must be prepared to provide 24/7 support. They must provide updates in the Footprints / PPM software regularly to document ticket issue resolutions. Will be responsible for performing auxiliary functions such as granting security, executing turnover request, phone configuration / setup, etc...

Categories

  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

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IT Support Specialist

Randstad Technologies
Cleveland, OH 44114

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IT Support Specialist

Randstad Technologies
Cleveland, OH
US

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