19 days old

IT Support Specialist

Avondale, PA 19311
  • Job Code

Job Description:

The IT Office Support position is a key part of the IT team. This team is responsible for providing complete hardware and software support to all network devices. The IT Office Support is responsible for all new PC configuration, new user profile creation at existing PCs, printer installs, email & Exchange maintenance and providing technical support on wide variety of end user problems. This position requires the highest level of organizational skill. Attention to detail and the ability to multi-task are crucial.

This position requires the employee to be everyone's "Goto Person", must have a friendly disposition and work well with all users regardless of rank or skill level.


This position requires strict confidentiality. The IT Office Support will be privy to sensitive Company records including email. Information in these areas will not be discussed with anyone inside or outside the company. Confidentiality is a condition of employment for the IT Office Support.

Job Responsibilities

ESSENTIAL DUTIES AND RESPONSIBLITIES include the following. Other duties may be assigned.

- Maintain network hardware and software, including servers, peripherals, terminals and wiring.

- Ability to terminate CAT 5 Ethernet Cabling

- Ensure all PC and support equipment power cords are hidden from view and tied together in a neat &

bundled manner.

- Manages backup storage and retrieval functions.

- Responsible for inventory maintenance and disposition of all IT hardware.

- Maintain daily performance of computer systems.

- Install, modify, and repair computer hardware and software.

- Administer mobile devices and accounts.

- Install computer peripherals for users.


- Responsible for initial PC Setup (Hardware Setup, User Installs, Drive mapping, Software Installs, AV


- Responsible for miscellaneous Hardware Installs (Mouse, Keyboard, Printers, Scanners).

- New Profile installations (Outlook, Printers, Common Icons, Common Software/Desktop)

- Software installations

- Create, change, and delete user accounts per request using MS Active Directory and MS Exchange.

- Create and maintain simple group policies (GPO) in MS 2008 R2.

- Creates and configures user accounts and voicemail in company phone system.

- Configures telephone access as part of On-boarding and Off-boarding procedures

- Responsible for providing technical assistance and support related to computer systems, hardware, or


- Responsible for providing technical assistance and support related to computer systems, hardware, or


- Respond to user issues using RDP, VNC either in person or over the phone.


- Coordinate with other departments in order to understand and meet their requirements.

- Work closely with other departments to develop detailed specification documents with clear deliverables

and timelines.


- This job has no supervisory responsibilities.

Experience and Skills:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The

requirements listed below are representative of the knowledge, language, mathematical and computer skills

and reasoning ability required. Reasonable accommodations in any of the qualifications listed below may be

made to enable individuals with disabilities to perform the essential functions.


1-2 years help desk experience

2 years working with PC hardware

Competency in Active Directory/MS Exchange, not necessarily Expert Level Experience

Competency in Windows Server OS 2008 & 2012 R2, not necessarily Exper Level Experience

Terminate Cat5 Ethernet Cables

Experience with HyperV managing Virtualized Windows 2003,2008, 2012 R2 servers

Fluent in all MS Office products

Ability to Travel if necessary


- A1 Certification

- ITIL Certification

- MS SharePoint implementation a plus

- Windows scripting




- Associates or Bachelor's Degree in computer-related field of study.


  • Information Technology

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IT Support Specialist

Randstad Technologies
Avondale, PA 19311

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Randstad Technologies
Avondale, PA

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