24 days old

IT Service Specialist- Philadelphia, PA

Philadelphia, PA 19147
  • Job Code
    578307
  • Payrate
    $33 To $43

Duties:

Provides a relationship management role with internal/external service providers to the IT organization. Management of IT components within the scope of the service definition or ASP agreement to ensure business SLAs are met. Maintains process/procedures to manage IT services, including creating and tracking hardware and software inventory, creating centralized contract main file, determining contractual and financial exposure, and negotiating contracts. Under direction, acts as the business agent for the IT organization to negotiate pricing and determine contract terms and conditions.


Skills:



  • Technical knowledge in HP Service Manager, CA Service Now, or previous experience in a similar IT ticket tracking tool.
  • Basic understanding of ITIL concept, with focus on industry's best practices Strong communication (both verbal and written) and customer service skills, with a special focus on enhancing the customer experience.
  • Strong attention to detail and precision in activities related to tracking and maintaining data.
  • Excellent interpersonal, organizational, planning, analytical, multi-tasking and time management skills.
  • Ability to work in a team environment and provide ongoing support to fellow colleagues.



Education:

Typically requires 5 or more years of experience.


Categories

  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

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IT Service Specialist- Philadelphia, PA

Randstad Technologies
Philadelphia, PA 19147

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IT Service Specialist- Philadelphia, PA

Randstad Technologies
Philadelphia, PA
US

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