12 days old

IT Service Onboarding Manager

Durham, NC 27709
  • Job Code
    580516

Job Description


Cisco is seeking a talented Services Onboarding Manager to join our TS Americas - Cisco Smart Assist Services Team.


The ideal candidate will be a talented, skilled, and experienced individual passionate for customer success, teamwork, and end-to-end service & support excellence.


Project & Communication Management



  • Primary POC for onboarding Project with complete accountability of the quality of the deployment
  • Track the progress of deliverables
  • Plans and directs activity definition and sequencing, project schedules/ milestones, deliverables, quality requirements and plans
  • Monitors and communicates progress of engagements to all stakeholders as required (Internal and external).
  • Maintain deployment delivery schedule and manage customer expectations
  • Raise escalations and involve account teams and leadership if customer expectations are misaligned
  • Update tracking tools daily (Smartsheet or other) and provide progress reports for operational and program teams
  • Engages necessary Cisco and Customer/Partner resource as required
  • Ensure all critical project documentation filed on relevant project folder in Central repository
  • Support Account teams /customer with familiarization the Solution Support services


Skills Required



  • Customer Service Skills
  • Project Management
  • Communication Skills
  • Presentation and Collaboration skills
  • Stakeholder management
  • Can work independently without supervision, confident customer facing, can do attitude
  • Team Player and flexible
  • Knowledge of Cisco
  • Consultative and Strategic mindset
  • Skilled in converting goals into actionable plans to meet objectives
  • Power Point, Excel knowledge
  • Reporting skills
  • Technical knowledge preferred


Skills Preferred



  • Gainsight
  • Salesforce
  • Smartsheet
  • Digital Campains


Educational Background Recommended


BA/BS degree in related field.

Categories

  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

Featured Jobs

Career News

Share this job:

IT Service Onboarding Manager

Randstad Technologies
Durham, NC 27709

Share this job

IT Service Onboarding Manager

Randstad Technologies
Durham, NC
US

Separate email addresses with commas

Enter valid email address for sender.

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast