12 days old

IT Service Onboarding Manager

Durham, NC 27709
  • Job Code

Job Description

Cisco is seeking a talented Services Onboarding Manager to join our TS Americas - Cisco Smart Assist Services Team.

The ideal candidate will be a talented, skilled, and experienced individual passionate for customer success, teamwork, and end-to-end service & support excellence.

Project & Communication Management

  • Primary POC for onboarding Project with complete accountability of the quality of the deployment
  • Track the progress of deliverables
  • Plans and directs activity definition and sequencing, project schedules/ milestones, deliverables, quality requirements and plans
  • Monitors and communicates progress of engagements to all stakeholders as required (Internal and external).
  • Maintain deployment delivery schedule and manage customer expectations
  • Raise escalations and involve account teams and leadership if customer expectations are misaligned
  • Update tracking tools daily (Smartsheet or other) and provide progress reports for operational and program teams
  • Engages necessary Cisco and Customer/Partner resource as required
  • Ensure all critical project documentation filed on relevant project folder in Central repository
  • Support Account teams /customer with familiarization the Solution Support services

Skills Required

  • Customer Service Skills
  • Project Management
  • Communication Skills
  • Presentation and Collaboration skills
  • Stakeholder management
  • Can work independently without supervision, confident customer facing, can do attitude
  • Team Player and flexible
  • Knowledge of Cisco
  • Consultative and Strategic mindset
  • Skilled in converting goals into actionable plans to meet objectives
  • Power Point, Excel knowledge
  • Reporting skills
  • Technical knowledge preferred

Skills Preferred

  • Gainsight
  • Salesforce
  • Smartsheet
  • Digital Campains

Educational Background Recommended

BA/BS degree in related field.


  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

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IT Service Onboarding Manager

Randstad Technologies
Durham, NC 27709

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IT Service Onboarding Manager

Randstad Technologies
Durham, NC

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