10 days old

IT Service Desk Technician

Woonsocket, RI 02895
  • Job Code

Required Qualifications:

  • Associate Degree/Certifications or 3+ years of relevant, recent technical support experience required.
  • 2+ years of desktop support experience
  • 2+ years of call center phone support experience.
  • Experience with the following: Microsoft Operating Systems including Windows XP/7/8/10; MS Exchange/Outlook 2007/2010/2013 environments; IE 8/10/11, Chrome; Active Directory Users and Computers; Microsoft Applications including the MS Office Suite, Attribute Editor or similar Administration Tools; Mainframe and Emulators; Unix/Putty; Citrix; SQL Server; remote computer control software; HP Printer Support; VPN Software including Cisco AnyConnect and Juniper
  • Maintains an advanced level of knowledge for supported products and support policies
  • Proactively researches and stays abreast of new technology
  • Responsible for deploying software using automated tools
  • Consistently adheres to defined Service Desk processes and procedures
  • Regular and reliable attendance is an essential function of the position
  • Highly analytical thinking & problem solving skills
  • Effective, supportive and responsive team player that can collaborate to resolve complex issues
  • Excellent customer service ethic with ability to communicate with and train non-technical audiences on software and systems use
  • Ability to adapt quickly to new technologies and changing business requirements
  • Independent judgment and initiative
  • Comfortable under high-stress and exhibits the poise to focus in a fast-paced environment
  • Excellent oral and written communication skills


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IT Service Desk Technician

Randstad Technologies
Woonsocket, RI 02895

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Woonsocket, RI

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