18 days old
2017-11-282017-12-26

IT Service Desk Analyst

Modesto, CA 95354
  • Job Code
    589533
  • Payrate
    $17 To $19

Our client is looking for an IT Service Desk Analyst for a 3+ month project in Modesto, CA.


The IT Helper's role is to ensure issues are acknowledged and resolved in a timely manner for internal customers' IT related issues and retail customers for all issues related to products and our overall customer experience. This includes receiving, prioritizing, documenting and actively resolving end user help requests. Problem resolution may involve the use of diagnostic tools and or escalation to the next level of support.


Key Responsibilities and Accountabilities:


- Answers all calls to the Support Center


- Creates and assigns tickets appropriately after obtaining all needed information to address the issue


- Picks up all emails and voice mails, returns call to triage and gather needed information before creating and assigning tickets for the next level


- Monitoring the Support Desk queue for timely completion of issue tickets, follow up on calls if needed, and ensure satisfactory issue resolution with our customers.


- Performs other duties as assigned


Requirements (Knowledge, Skills and Abilities):


Strong problem-solving skills


Strong communication skills (verbal and written)


Strong fact-finding skills


Excellent organizational skills


Experienced in Excel, PowerPoint , and Word


Customer service/phone support


Education: High School Diploma (or G.E.D.)


Experience: Six months of related experience

Categories

  • Information Technology

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IT Service Desk Analyst

Randstad Technologies
Modesto, CA 95354

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Randstad Technologies
Modesto, CA
US

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