28 days old

IT Service Delivery Coordinator

New York, NY 10105
  • Job Code
    576983

As part of the Service Delivery Team, the Service Coordinator is largely responsible for acting as the point of contact for escalations and support requests made by the business. We are looking to fill a need to have a highly competent and highly motivated individual in this role.


This IT Service Delivery Coordinator role requires a service oriented mentality, high sense of ownership of the problems and requests assigned, focus on managing and resolving issues in alignment with the SLAs, establishing and maintaining communication with technology customers to keep them updated with status of their requests and proactively escalating any issues that cannot be resolved within the established timeframes.


Responsibilities


Service Management



  • Serve as point of contact, coordinate and manage various IT service management processes and requests including but not limited to:


    • Service Catalogue
    • Staff Lifecycle (staff transfers, terminations and long term absences)
    • Incident and Problem Management

  • Drive "Continuous Improvement" of Service Delivery
  • Coordinate with various business teams to manage transfers within the firm's Technology Associate programme to ensure quality and accuracy and assist with their transfers when changing departments.
  • Other administrative and team co-ordination tasks, as required
  • Preferred candidates would also meet the following criteria
  • Knowledge of Software Development and Quality Standards/Frameworks e.g. ITIL, Agile
  • Experience with ServiceNow, Jira or Microsoft Power BI
  • Knowledge of Excel macros and scripts
  • Knowledge of SQL; ability to write basic scripts

Categories

  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

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IT Service Delivery Coordinator

Randstad Technologies
New York, NY 10105

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IT Service Delivery Coordinator

Randstad Technologies
New York, NY
US

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