7 days old

IT Service Delivery Analyst

Painted Post, NY 14870
  • Job Code
  • Payrate
    $36 To $39
job summary:

Seeking an IT Service Delivery Analyst to review and monitor service performance including maintenance of business activities and improvement activities.

location: Painted Post, New York
job type: Contract
salary: $36 - 39 per hour
work hours: 8 to 5
education: Bachelors

- Function as initial point of contact on day-to-day operational, process, and performance items. Identify trends and areas of improvement.

- Proactively ensure service continuity and improvement through the use of Problem Management, quality tools, and report on your activities.

- Actively participate in major incident service restoration and problem management activities by leveraging technical knowledge of systems supported; Drive/document improvements utilizing Problem Management, Quality, SWAT, and other service improvement tools (will be on call in the event of major incidents)

- Actively participate in change management meetings and activities - Apply technical experience and knowledge of systems supported to review and advise on change requests impacting production environments.

- Coordinate activities between various teams as needed to facilitate the provision of the services and incident remediation

- Use technical knowledge and communication skills to lead major incident service restoration and problem management activities; Drive/document improvements utilizing Problem Management, Quality, SWAT, or other service improvement tools


- Requires a minimum of 2 years of business experience supporting two or more of the following: Active Directory, Backup experience (with Backup Exec, Avamar), Linux/Unix, Server knowledge (Windows 2008/2012/2016).

Additional experience required:

- Vendor management and partnership experience

- Comfortable working across cultures

skills: - Ability to work within a team and independently

- Background in data analysis and Managing and measuring work

- ITIL experience, familiar with ITIL terms

- Microsoft Office experience focusing on the data analysis

- ServiceNow experience is a plus, or similar Help Desk ticketing software

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.


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IT Service Delivery Analyst

Randstad Technologies
Painted Post, NY 14870

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