11 days old
2018-05-162018-06-13

IT Service Delivery Analyst

Painted Post, NY 14870
  • Job Code
    621426
  • Payrate
    $36 To $39

Job Description:


Seeking an IT Service Delivery Analyst to review and monitor service performance to vendor contract including maintenance of business activities, improvement activities, and feedback.


Responsibilities:


- Function as initial point of contact on day-to-day operational, process, and performance items. Identify trends and areas of improvement.


- Proactively ensure service continuity and improvement through the review of partner improvement plans, the use of Problem Management, quality tools, and report on your activities.


- Actively participate in major incident service restoration and problem management activities by leveraging technical knowledge of systems supported; Drive/document improvements utilizing Problem Management, Quality, SWAT, Technical roundtables and other service improvement tools (will be on call in the event of major incidents)


- Actively participate in daily change management meetings and activities - Apply technical experience and knowledge of systems supported to review and advise on change requests impacting production environments. Review communications plans, test plans, and communicate as necessary.


Requirements:


- Requires a 2 year degree and a minimum of 2 years of business experience supporting two or more of the following: Active Directory, Backup experience, Linux/Unix, Server knowledge, and Server Storage.


- Vendor management and partnership experience


- Comfortable working across cultures


- Background in data analysis and Managing and measuring work


- ITIL experience, familiar with ITIL terms


- Microsoft Office experience focusing on the data analysis


- ServiceNow experience is a plus, or similar Help Desk ticketing software

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IT Service Delivery Analyst

Randstad Technologies
Painted Post, NY 14870

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IT Service Delivery Analyst

Randstad Technologies
Painted Post, NY
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