15 days old

IT Service Center Technician

Woonsocket, RI 02895
  • Job Code
  • Payrate
    $22 To $25

Position Summary:

The IT Service Center Technician provides IT support primarily over the phone serving as the subject matter expert on an array of business applications. The technician is also the first point of escalation for all IT related inquiries supporting employees, contractors, clients and vendors of CVS Health. By partnering with end-users and IT teams, the technician assists in ensuring all incidents are analyzed and resolved within the agreed service levels. Team collaboration is paramount in order to ensure high quality solutions are delivered on a consistent basis. This individual is expected to operate with minimal supervision and is expected to make decisions independently when needed, delivering an excellent customer service experience every time.

Required Qualifications:

  • Associate Degree/Certifications or 3+ years of relevant, recent technical support experience required.
  • 2+ years of desktop support experience
  • 2+ years of call center phone support experience.
  • Experience with the following: Microsoft Operating Systems including Windows XP/7/8/10; MS Exchange/Outlook 2007/2010/2013 environments; IE 8/10/11, Chrome; Active Directory Users and Computers; Microsoft Applications including the MS Office Suite, Attribute Editor or similar Administration Tools; Mainframe and Emulators; Unix/Putty; Citrix; SQL Server; remote computer control software; HP Printer Support; VPN Software including Cisco AnyConnect and Juniper
  • Maintains an advanced level of knowledge for supported products and support policies
  • Proactively researches and stays abreast of new technology
  • Responsible for deploying software using automated tools
  • Consistently adheres to defined Service Desk processes and procedures
  • Regular and reliable attendance is an essential function of the position
  • Highly analytical thinking & problem solving skills
  • Effective, supportive and responsive team player that can collaborate to resolve complex issues
  • Excellent customer service ethic with ability to communicate with and train non-technical audiences on software and systems use
  • Ability to adapt quickly to new technologies and changing business requirements
  • Independent judgment and initiative
  • Comfortable under high-stress and exhibits the poise to focus in a fast-paced environment
  • Excellent oral and written communication skills
  • Perform all responsibilities of this position while continually presenting a positive and professional example for the rest of the team and the company.

Preferred Qualifications:

  • ITIL Certification


  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

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IT Service Center Technician

Randstad Technologies
Woonsocket, RI 02895

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IT Service Center Technician

Randstad Technologies
Woonsocket, RI

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