9 days old

IT Service Center Specialist

Bethesda, MD 20817
  • Job Code
  • Payrate
    $25 To $30

IT Service Center Specialist


Provides phone, email and in-person customer support to users in the areas of email, standard Windows desktop applications and customized applications developed for/by the NLM staff. Must be very patient and have an outgoing personality and the ability to speak well. Be able to work independently and with a team. Perform first-line support to determine service interruptions for desktop hardware, peripherals, and software applications. Escalate unresolved problems to expedite resolution.


This position requires a minimum of three (3) years' experience, of which at least two years must be specialized. Specialized experience includes: knowledge of PC operating systems, (e.g., Windows), Microsoft Office Suite, standard business software applications, automated ticket tracking systems and work on an IT Service Center. General experience includes information systems development and other work in the client/server field, or related fields. Demonstrated ability to communicate orally and in writing and a positive customer service attitude.


No specialized certifications required. A+ or comparable hardware/software certification, nationally recognized certification appropriate to the position, and/or formal training is a plus. I am seeking a Help Desk Specialist to

Shift Info

The candidate work shift will be:

  • Shift Days: Friday , Saturday , Sunday , Monday , and Tuesday
  • Shift Hours: 4:00 PM until 12:30 AM

The candidate is considered "Essential Personnel" and will be required to work all Federal holidays.


  • Information Technology

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IT Service Center Specialist

Randstad Technologies
Bethesda, MD 20817

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Bethesda, MD

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