19 days old

IT Production support Consultant - Salesforce

Hopkins, MN 55343
  • Job Code
  • Payrate
    $45 To $56
job summary:


- Designing, developing and managing/maintaining solutions built on the salesforce.com platform

- Perform testing on salesforce.com releases

- Develop, test, implement and maintain application software working with established processes.

- Communicate effectively with other developers, business, and QA teams

- Identify opportunities to fine-tune and optimize applications of developed projects

- Provide technical support and consultation for application and infrastructure questions

- Salesforce Development/enhancements and problem solve

- Assist in managing and coordinating all production support related activities.

- Provide leadership in critical production issue resolution both (Priority 1 and Priority 2)

- Responsibility, at a high level, includes application availability, reliability and stability on a 7 x 24 x 365 basis

- Be willing to work on a 24x7 on call basis as needed.

- Function as a sub team lead + Salesforce technical SME

- Ensure timely resolution of all production issues meeting or exceeding SLAs

- Ensure that the work delivered by the team is of high quality

- Work with business to prioritize production issues for resolution

- Ensure that all documentation has been updated and that work product meets compliance requirements.

- Conduct or facilitate root cause analysis on all in-scope incidents and recommend a corrective action plan.


Considering level 1 to 5 of proficiency in the field, where level 5 is higher and more proficient than level 1, we need following levels:

1. Level 4 in Salesforce admin and configuration

2. Level 4 in Salesforce development which considers knowledge of Apex and Visualforce

3. Level 3 in Lightning

4. Level 4 in Salesforce Community Cloud for Portal Management

5. Level 4 in overall Salesforce feature knowledge for deciding the right solution approach or for troubleshooting

6. Level 3 in deployment, org management, change set management etc.

7. Level 4 in 24x7 IT production support function.

Must haves:

Should be able to demonstrate:

1. Go Getter attitude level 100

2. Problem solving abilities - level 5

3. Excellent presentation and communication skills level 4

4. Analytical abilities level 5


1. Healthcare knowledge

2. Experience with relational databases. MSSQL preferred.

3. Experience with Salesforce reporting and data analysis.

location: MINNETONKA, Minnesota
job type: Contract
salary: $45.00 - 56.25 per hour


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IT Production support Consultant - Salesforce

Randstad Technologies
Hopkins, MN 55343

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Hopkins, MN

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