19 days old

IT Operation Support Analyst

Southfield, MI 48034
  • Job Code
  • Payrate
    $50,000 To $70,000

IT Operation Support Analyst


- Develop an in-depth understanding of the products and services provided as well as the related business impacts

- Work closely with stakeholders for problem resolution and escalation

- Provide technical support by phone and email to resolve incidents and problems

- Adhere to defined Service Level Agreements and Key Performance Indicators

- Coordinate with support teams to escalate technical or business issues

- Assist in preparation and distribution of daily, weekly, and monthly reports

- Generate Ad-hoc database reports

- Maintain application deployment and system maintenance calendar


- Must have relevant BS/BA or equivalent experience performing technical analysis and troubleshooting in a customer support environment.

- 2+ years of experience in an analytical role involving strong research and solution design skills in a technology environment.

- Must have aptitude for data analysis: Excel, basic concepts of SQL and a practical knowledge of databases.

- Must have excellent interpersonal skills.

- Must demonstrate strong English written and verbal communication skills.

- Capacity to work with other team members and coordinate work throughout the organization.

- Must have working knowledge of ITIL-based practices and/or Help Desk experience. Desired


- A solid understanding of web technology, especially an analytical understanding of XML and web services


  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

Featured Jobs

Career News

Share this job:

IT Operation Support Analyst

Randstad Technologies
Southfield, MI 48034

Share this job

IT Operation Support Analyst

Randstad Technologies
Southfield, MI

Separate email addresses with commas

Enter valid email address for sender.

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast