19 days old

IT Operation Support Analyst

Southfield, MI 48034
  • Job Code
    580000
  • Payrate
    $50,000 To $70,000

IT Operation Support Analyst


Responsibilities:


- Develop an in-depth understanding of the products and services provided as well as the related business impacts


- Work closely with stakeholders for problem resolution and escalation


- Provide technical support by phone and email to resolve incidents and problems


- Adhere to defined Service Level Agreements and Key Performance Indicators


- Coordinate with support teams to escalate technical or business issues


- Assist in preparation and distribution of daily, weekly, and monthly reports


- Generate Ad-hoc database reports


- Maintain application deployment and system maintenance calendar


Requirements:


- Must have relevant BS/BA or equivalent experience performing technical analysis and troubleshooting in a customer support environment.


- 2+ years of experience in an analytical role involving strong research and solution design skills in a technology environment.


- Must have aptitude for data analysis: Excel, basic concepts of SQL and a practical knowledge of databases.


- Must have excellent interpersonal skills.


- Must demonstrate strong English written and verbal communication skills.


- Capacity to work with other team members and coordinate work throughout the organization.


- Must have working knowledge of ITIL-based practices and/or Help Desk experience. Desired


Skills:


- A solid understanding of web technology, especially an analytical understanding of XML and web services

Categories

  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

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IT Operation Support Analyst

Randstad Technologies
Southfield, MI 48034

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IT Operation Support Analyst

Randstad Technologies
Southfield, MI
US

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