4 days old
2018-08-102018-09-09

IT Manager

Walgreens
Deerfield, IL
Job Summary

Manages several agile teams responsible for developing and implementing digital solutions for our customers. These solutions involve dotcom, mobile app, and multiple customer-facing notification types (Email/SMS/push notifications) for medium/large/extra-large-size projects. Responsibilities also extend to providing services for multiple 3rd parties interested in utilizing our data. Actively collaborates between multiple IT and business partners/stakeholders in an environment that encourages teamwork and defining the best solutions possible for our users. Ensures that projects are developed on time, on budget, and meet the business needs of our end users.

Job Responsibilities
  • Manages the daily operational activities that develop and implement tactical plans for multiple components/processes for our Digtial Pharmacy team. Works with engineers and architects to develop standards utilized in our solutions. Oversees team(s) assigned to projects and may manage implementations. Ensures resources are accurately allocated in line with tactical plans and appropriately accounted for at all times.
  • Performs as subject matter advisor and may serve as point of escalation and become actively involved, as required, to meet schedules and resolve problems highly complex in nature. Manages issues proactively, including timely resolution and the identification of remediation opportunities. Identifies and resolve systemic issues to prevent them from repeating.
  • Ensures delivery against agreed upon SLAs and overall service delivery of operational activities. Understands short and long-term goals and objectives and recommend technical solutions and services. Maintains organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.
  • Works with product and other business stakeholders to analyze problems and potential solutions to find the approach that works best given a number of considerations – budget, time to market, impact to customers, potential for ROI.
  • Establishes and maintains a positive relationship with partners while managing expectations. Ensures frequent, continuous and effective communications with team members, within IT, and with stakeholders to set expectations and negotiate priorities appropriately, via both formal and informal channels / mechanisms.
  • Helps to define the resource needs for the engineering department and is responsible for maintaining a consistent delivery rate.
  • Participates in and contributes to the development of technical/business approaches and/or the recommendation of current system enhancements.
  • Understand the underlying technologies and applications utilized within specified area of responsibility to direct how to design, develop, test, and implement priority technology requirements.
  • Shares information cross-functionally to improve workflow processes. Interacts with direct reports and peers in management / customers / vendors to share information and improve cross-departmental processes.
  • Stays abreast of industry leading best practices and brings them to the attention of the leadership team for innovative application. May develop partnerships (and relationships) with internal and external stakeholders to meet business needs.
  • Allocates available resources to meet operating objectives. Develops and mentors staff through on-boarding, open communication, training and development opportunities and performance management processes; builds and maintains employee morale and motivation; ensures the team is appropriately staffed with required competencies; fosters a diverse and inclusive workplace.

Walgreens, one of the nation's largest drugstore chains, is included in the Retail Pharmacy USA Division of Walgreens Boots Alliance, Inc., the first global pharmacy-led, health and wellbeing enterprise. More than 10 million customers interact with Walgreens each day in communities across America, using the most convenient, multichannel access to consumer goods and services and trusted, cost-effective pharmacy, health and wellness services and advice. Walgreens operates 8,175 drugstores with a presence in all 50 states, the District of Columbia, Puerto Rico and the U.S. Virgin Islands. Walgreens omnichannel business includes Walgreens.com. Approximately 400 Walgreens stores offer Healthcare Clinic or other provider retail clinic services.

As the neighborhood drugstore and retailer, our goal is to make health and happiness simpler, easier and within reach. And we remain a trusted wellness provider offering convenient access to important health services, such as immunizations and an array of pharmacy services that can help patients improve their health. To our team members, Walgreens represents a unique opportunity to excel in their careers in a welcoming and inclusive environment. We offer the chance to work in a truly supportive environment, and be a part of a progressive organization dedicated to the well-being of our customers, team members and the communities we all call home.

Basic Qualifications

  • Bachelor's Degree and at least 5 years of experience in IT, Accounting, Finance, Consulting, Strategy and/or Analytics OR a High School Diploma/GED and at least 8 years of experience in IT, Accounting, Finance, Consulting, Strategy and/or Analytics.
  • Experience establishing and maintaining relationships with individuals at all levels of the organization.
  • Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
  • Experience analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.
  • Experience identifying operational issues and recommending and implementing strategies to resolve problems.
  • At least 2 years of experience in indirect management of team members, including assisting in the development, training and assignment of work/projects to other team members.
  • Willing to travel up to 10% of the time for business purposes (within state and out of state).

Preferred Qualifications

  • Bachelor's Degree in IT, IS, Mathematics.
  • Master's Degree OR MBA.
  • At least 1 years of experience planning, developing, and managing departmental expense and capital budgets.
  • At least 1 year of experience directly managing people, including hiring, developing, motivating, and directing people as they work.

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IT Manager

Walgreens
Deerfield, IL

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