25 days old

IT Manager

Cleveland, Ohio 44115
  • Job Type
  • Job Status
    Full Time
  • Shift
    1st Shift

IT Manager

This position serves as the third tier of support for ideastream network, systems infrastructure, associated hardware, software and security. This role will have responsibility for three primary functions: network administration, systems administration, and security.

This position will coordinate with engineering and other functional areas to provide technical and organizational support for departmental networks, servers, and application resources; as well as to provide customer support to those areas.

Includes management of IT systems administrators and help desk staff.


Essential duties and responsibilities:


  • Performs moves, adds and changes to network hardware and server operating systems and other related devices
  • Performs investigation, analysis, recommendation, configuration, installation and testing of new network hardware and software.
  • Provides direct and proactive support in the operations on network hardware and server operating systems and software;
  • Evaluates system utilization, monitoring response time and primary support for detection and correction of operational problems.
  • Troubleshoots at the physical level of the network, working with network measurement hardware and software, as well as physical checking and testing of hardware devices, at the logical level working with communication protocols.
  • Participates in planning design, technical review and implementation for new network infrastructure hardware and network operating systems for voice and data communication networks.
  • Provides technical consultation, training and support to IT staff as a third level support position. Also as designated by Director of Information Technology.
  • Supervises and manages staff; hire, train, coach and assure performance and morale. Participates in on call / after-hours support.









 Holistic knowledge of PCs, network hardware, operating systems and software.

Microsoft, Cisco or VMWare certification strongly desired (or equivalent level experience)


 4+ years of experience in multiple systems administration environment including: Microsoft server environment, Linux, VMware, Apple, Cisco, SAN/NAS, storage/archive systems

Experience working in a heterogeneous datacenter environment.

Systems support and/or systems configuration, software installation and setup experience.

Some Management experience preferred (direct or matrixed project staff, contractors, etc.)


 Bachelor’s degree in Technology Management, Computer Science or related field preferred (an equivalent combination of education, training and experience may be considered).

 Essential Physical Demands and Working Environment:

 Ability to see, communicate, hear and utilize electronic communication devices. Physical ability to walk, climb on ladders, lift up to 50 pounds of weight. Must be available for call in in 24/7 environment.




Deadline for Application is May 7, 2018


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Cleveland, Ohio 44115

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