8 days old

IT Helpdesk Technician

Newberry, SC 29108
  • Job Code


Newberry, South Carolina

his role is the IT helpdesk and managing IT helpdesk for new Samsung Electronics factory in SC.

Primary responsibilities

  • Serving as initial point of contact for walk ups for internal applications, hardware, printers and remote technology
  • Serving as initial point of contact for laptop
  • Logging, categorizing and actioning all incoming ticket activity in the Helpdesk application
  • Following up on any outstanding issues with customers regarding status and closure of incidents/requests
  • Manage user accounts from on boarding, updates, password resets, and off boarding
  • Troubleshooting and resolve all hardware, software and network problems
  • Escalate issues to second and third level support teams
  • Document procedures, FAQs, and inventory of assets


  • Strong working knowledge of core applications including Windows 10, Microsoft Office, imaging tool, Active Directory
  • Experience with Helpdesk ticket tracking software and knowledge of remote desktop support tools such as RDP, VNC, etc.
  • Good communication skills
  • Ability to prioritize and organize work
  • Be able to work as a member of a team


  • Associate's or equivalent degree/experience with 4 years of corporate helpdesk support experience
  • Proven experience as a help desk technician or other customer support role
  • Tech savvy with working knowledge of office automation products, databases and remote control
  • Good understanding of computer systems, mobile devices and other tech products
  • Able to install and configure Laptops, PC's and Desktops, Printers and peripherals
  • Ability to diagnose and resolve basic technical issues
  • Computer skills must include: Microsoft Office Suite , Windows OS(7/10)
  • Install and repair Printers
  • Experience with LAN and Cabling
  • Excellent communication skills
  • Customer-oriented and cool-tempered
  • BSc/BA in IT, Computer Science or relevant field


  • Information Technology

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IT Helpdesk Technician

Randstad Technologies
Newberry, SC 29108

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Randstad Technologies
Newberry, SC

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