2 days old

IT Helpdesk Support Specialist

Houston, TX 77018
  • Job Code
  • Payrate
    $55,000 To $60,000


We are seeking a well-rounded, self-motivated IT Helpdesk Support Specialist with Apple Mac experience. The IT Support Specialist reports directly to the IT Manager for daily help-desk duties and helps maintain our technology infrastructure.

As an IT Support Specialist, the mission is to support and secure all company-issued devices.


  • Be on the front lines to provide technical support for Mac and iOS devices, wireless access points, printers, scanners, Apple TVs, Chromebits, and VOIP phones.
  • Provide insightful advice and friendly, hands-on/ desk side technical support.
  • Quickly diagnose issues, explaining situations with patience and empathy.
  • Manage support requests as well as long-term project work.
  • Assist with onboarding new hires, including provisioning equipment, and giving an IT intro to new hires.
  • Support conference room audio and video systems.
  • Generate and update support/system documentation.
  • Perform additional duties as required.
  • Maintain a clean IT/work environment.


  • 2 years experience supporting Mac and iOS devices.
  • Excellent interpersonal, written, and oral communication skills.
  • Ability to assist with technical presentations.
  • Ability to effectively and accurately update support documentation.
  • Extremely organized with excellent attention to detail.
  • Ability to manage time well and prioritize tasks effectively.
  • Proactive mentality and high availability - open to working after-hours and/or weekends when needed. - Have an enthusiasm for learning new skills.
  • Resolve tasks with positive attitude.


  • Experience with Warehouse Management Systems
  • Experience with Meraki
  • Experience with POS
  • Quickbooks maintenance and support
  • Audio/Video experience.
  • Windows knowledge a plus.
  • Experience with JAMF Casper a HUGE plus.


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IT Helpdesk Support Specialist

Randstad Technologies
Houston, TX 77018

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Randstad Technologies
Houston, TX

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