2 days old
2018-04-242018-05-22

IT Helpdesk Support Specialist

Houston, TX 77018
  • Job Code
    613410
  • Payrate
    $55,000 To $60,000

DESCRIPTION


We are seeking a well-rounded, self-motivated IT Helpdesk Support Specialist with Apple Mac experience. The IT Support Specialist reports directly to the IT Manager for daily help-desk duties and helps maintain our technology infrastructure.


As an IT Support Specialist, the mission is to support and secure all company-issued devices.


RESPONSIBILITIES:



  • Be on the front lines to provide technical support for Mac and iOS devices, wireless access points, printers, scanners, Apple TVs, Chromebits, and VOIP phones.
  • Provide insightful advice and friendly, hands-on/ desk side technical support.
  • Quickly diagnose issues, explaining situations with patience and empathy.
  • Manage support requests as well as long-term project work.
  • Assist with onboarding new hires, including provisioning equipment, and giving an IT intro to new hires.
  • Support conference room audio and video systems.
  • Generate and update support/system documentation.
  • Perform additional duties as required.
  • Maintain a clean IT/work environment.


REQUIREMENTS



  • 2 years experience supporting Mac and iOS devices.
  • Excellent interpersonal, written, and oral communication skills.
  • Ability to assist with technical presentations.
  • Ability to effectively and accurately update support documentation.
  • Extremely organized with excellent attention to detail.
  • Ability to manage time well and prioritize tasks effectively.
  • Proactive mentality and high availability - open to working after-hours and/or weekends when needed. - Have an enthusiasm for learning new skills.
  • Resolve tasks with positive attitude.


BONUS EXPERIENCE:



  • Experience with Warehouse Management Systems
  • Experience with Meraki
  • Experience with POS
  • Quickbooks maintenance and support
  • Audio/Video experience.
  • Windows knowledge a plus.
  • Experience with JAMF Casper a HUGE plus.

Categories

Featured Jobs

Career News

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

IT Helpdesk Support Specialist

Randstad Technologies
Houston, TX 77018

Share this job

IT Helpdesk Support Specialist

Randstad Technologies
Houston, TX
US

Separate email addresses with commas

Enter valid email address for sender.

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast