12 days old

IT / Helpdesk Support Analyst

Coralville, IA 52241
  • Job Code
    581428
  • Payrate
    $18 To $22

IT / Helpdesk Support Analyst


Exciting opportunity for an experienced help desk analyst with a strong background in providing technical support to end users on a 3 month contract, with potential for extension and/or direct hire.


Description


Will provide direct support, consultation, guidance and training to users and identify technical solutions. Support daily operations and assist with technology planning in an effort to maximize user and organizational effectiveness.


Scheduled shift will be first shift, 7:00 a.m. - 4:00 p.m., Monday through Friday for a 40 hour week. Duties include assisting customers by phone with computer, application, and network support issues and creating a work order for each phone call handled.


Work will be performed in a structured Help Desk setting. This role acts as the front-line customer contact point for technical support inquiries. The position provides basic customer service and support for computer users and machines in a high call volume center.


The position requires a professional demeanor, close attention to detail, strong team building skills and the ability to tolerate high intensity working conditions. The ability to make quick decisions based on professional judgment and written procedures is essential.


The ideal candidate will have a Bachelor's degree in Computer Science, MIS, or an IT-related field or an equivalent combination of education and experience (3-5 years overall experience preferred), with a minimum of 6 months to 1 year of work experience in a high volume Help Desk, Call Center, or other Customer Service environment.


Required Skills:


Experience troubleshooting problems with Windows 7 and Microsoft Office 2010 Suite.


Excellent verbal and written communication skills.


Strong problem solving skills and the ability to quickly learn new software.


Proven ability to work independently with a strong focus on customer service.


Working knowledge of computer hardware and peripherals.

Categories

  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

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IT / Helpdesk Support Analyst

Randstad Technologies
Coralville, IA 52241

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IT / Helpdesk Support Analyst

Randstad Technologies
Coralville, IA
US

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