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IT Helpdesk

Randstad Technologies


Location:
Hatfield, PA 19440
Date:
06/14/2017
2017-06-142017-09-09
Categories:
  • Customer Service
Randstad Technologies
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Job Details

Position Summary:

This temporary position services internal & external customers cost effectively, while logging and tracking customer support requests. Responsible for desktop configurations and imaging, providing ongoing system updates and maintenance of these systems. LAN/WAN network troubleshooting, and vendor coordination. This person will be responsible for assisting the Information Technology group with maintaining Enterprise backups using Commvault and numerous other third party applications (e.g., Salesforce, Microsoft Dynamics, Oracle, SAP, Remedy, etc). Provides first level phone support for company.

Essential Duties and Responsibilities

  • Takes users issues and requests via phone, email, and Self Service Ticketing System. Logs the issues\requests into the Help Desk Tracking System then either resolves or escalates to the appropriate resource.
  • First level troubleshooting of laptops, desktops, servers, network related or attached systems.
  • Recommends or performs minor remedial actions to correct problems.
  • Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication.
  • Replaces defective or inadequate software packages.
  • Maintain Active directory user account and security consistency.
  • Service internal and external customers cost effectively; log and track customer support requests
  • Escalate and redirect Help Desk Incidents to the appropriate technical resources
  • Install, troubleshoot, and repair PC hardware and Operating Systems. Troubleshoot MS and Enterprise software application issues.
  • Provide support for LAN, remote (VPN, RDP, Citrix) access, and resolve basic Email connectivity issues.
  • Installation and maintenance of Windows based PC/Laptops in an enterprise environment.
  • Troubleshooting, configuring of desktop components, and assisting with physical installations of Desktops, Laptops, and Thin clients.
  • Responds to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems.
  • Installing software patches as needed and eradicating spyware/viruses.
  • Setup and troubleshooting of print servers and queues.
  • Assists with upgrade implementations, application support, and network infrastructure expansions.
  • Performs preventive maintenance and repairs.
  • Performs other duties as assigned.

Minimum Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

  • Must be a Junior or Senior, attending College or have a Bachelor's degree.
  • Experience with installation and maintenance of Windows 7/10 PCs
  • Basic experience with Windows Active Directory LAN administration
  • Some technical knowledge of PCs, laptops, printers, and peripheral hardware devices.
  • Working knowledge of Windows, Microsoft Office, communications software, virus protection, and diagnostic software,
  • Ability to diagnose and resolve on-site and remote PC related computing problems.
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