12 days old

IT Field Service Professional (Deskside Support)

Minneapolis, MN 55431
  • Job Code


  • Execute the process around the client equipment support. (Workstations, Laptops, Printers, tablets, mobile devices...)
  • Deployment and operation of management tools to enable automation in deploying new equipment, upgrading and patching existing equipment and produce reports. (Workstations, Laptops, tablets, mobile device management, printers, manufacturing systems...)
  • Standardize equipment and SW in the organization - client image (PC, Laptop), printers, mobile phones, support BYOD programs as needed
  • Help monitor equipment inventory, and order stock as needed.
  • Manage the client equipment lifecycle (Purchase, build, deliver, upgrade, retire), set the standards and monitor compliance.
  • Deploy and manage printing / scanning solutions
  • Manage client security (patching of clients, define rights on machines, make sure antivirus and FW are operational on clients)
  • Asset management of client related equipment
  • Work closely with system architect and information security teams in designing and deployment of secure solutions.
  • Execute Incident, Change, and Root cause ITIL processes.
  • Primary interface with a location, business unit, or region.
  • Implement and maintain Security Standards along with standard operational processes.
  • Assure that service requests and incidents are delivered per SLA and OLA expectations.
  • Contributing in the delivery of the Technology Roadmap.
  • Ensure the compliance of all new infrastructure services with the agreed standards and support the convergence to the new solutions.
  • Execution of an 18 month to 3-year technology road maps based on reference architecture aligned to business requirements which will drive investment decisions in Donaldson's user productivity devices.
  • Primary partner with Network and Systems as the infield/on location smart hands.

Essential Education, Skills and Experience:

  • College degree, technical certifications, or equivalent experience required.
  • Previous ServiceNow experience a plus
  • Ability to handle many tasks simultaneously.
  • Working knowledge of software and/or processes of security, databases, internet, project management, spreadsheet and word processing.
  • Working knowledge of Oracle R12 application systems processes and support preferred.
  • Working knowledge of Microsoft Windows 7, 8.1 and 10
  • Working knowledge of Microsoft Active Directory, Exchange, and the Office suite.
  • 2-4 years previous experience in Help Desk level 2 position.
  • 2-4 years troubleshooting and application support.
  • Working knowledge of networking, including TCP/IP, firewall configuration, LAN & WAN technologies, and remote access technologies including VPN clients.
  • A strong dedication to quality customer service, and a working knowledge of service delivery procedures.
  • Excellent follow through and attention to detail.
  • Strong problem-solving skills and decision-making ability.
  • Good task management and organizational skills.
  • General knowledge of business telephone system functionalities.

Physical/Environmental Requirements:

  • Works in a pleasant office environment with other department staff, utilizing a computer workstation and various software applications. Specific work schedule is coordinated with direct supervisor.
  • Ability to lift and carry items weighing up to 50 lbs.


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IT Field Service Professional (Deskside Support)

Randstad Technologies
Minneapolis, MN 55431

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IT Field Service Professional (Deskside Support)

Randstad Technologies
Minneapolis, MN

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