12 days old
2018-05-142018-06-11

IT Field Service Professional (Deskside Support)

Minneapolis, MN 55431
  • Job Code
    620909

Responsibilities



  • Execute the process around the client equipment support. (Workstations, Laptops, Printers, tablets, mobile devices...)
  • Deployment and operation of management tools to enable automation in deploying new equipment, upgrading and patching existing equipment and produce reports. (Workstations, Laptops, tablets, mobile device management, printers, manufacturing systems...)
  • Standardize equipment and SW in the organization - client image (PC, Laptop), printers, mobile phones, support BYOD programs as needed
  • Help monitor equipment inventory, and order stock as needed.
  • Manage the client equipment lifecycle (Purchase, build, deliver, upgrade, retire), set the standards and monitor compliance.
  • Deploy and manage printing / scanning solutions
  • Manage client security (patching of clients, define rights on machines, make sure antivirus and FW are operational on clients)
  • Asset management of client related equipment
  • Work closely with system architect and information security teams in designing and deployment of secure solutions.
  • Execute Incident, Change, and Root cause ITIL processes.
  • Primary interface with a location, business unit, or region.
  • Implement and maintain Security Standards along with standard operational processes.
  • Assure that service requests and incidents are delivered per SLA and OLA expectations.
  • Contributing in the delivery of the Technology Roadmap.
  • Ensure the compliance of all new infrastructure services with the agreed standards and support the convergence to the new solutions.
  • Execution of an 18 month to 3-year technology road maps based on reference architecture aligned to business requirements which will drive investment decisions in Donaldson's user productivity devices.
  • Primary partner with Network and Systems as the infield/on location smart hands.


Essential Education, Skills and Experience:



  • College degree, technical certifications, or equivalent experience required.
  • Previous ServiceNow experience a plus
  • Ability to handle many tasks simultaneously.
  • Working knowledge of software and/or processes of security, databases, internet, project management, spreadsheet and word processing.
  • Working knowledge of Oracle R12 application systems processes and support preferred.
  • Working knowledge of Microsoft Windows 7, 8.1 and 10
  • Working knowledge of Microsoft Active Directory, Exchange, and the Office suite.
  • 2-4 years previous experience in Help Desk level 2 position.
  • 2-4 years troubleshooting and application support.
  • Working knowledge of networking, including TCP/IP, firewall configuration, LAN & WAN technologies, and remote access technologies including VPN clients.
  • A strong dedication to quality customer service, and a working knowledge of service delivery procedures.
  • Excellent follow through and attention to detail.
  • Strong problem-solving skills and decision-making ability.
  • Good task management and organizational skills.
  • General knowledge of business telephone system functionalities.


Physical/Environmental Requirements:



  • Works in a pleasant office environment with other department staff, utilizing a computer workstation and various software applications. Specific work schedule is coordinated with direct supervisor.
  • Ability to lift and carry items weighing up to 50 lbs.

Categories

Featured Jobs

Career News

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

IT Field Service Professional (Deskside Support)

Randstad Technologies
Minneapolis, MN 55431

Share this job

IT Field Service Professional (Deskside Support)

Randstad Technologies
Minneapolis, MN
US

Separate email addresses with commas

Enter valid email address for sender.

Join us to start saving your Favorite Jobs!

Sign In Create Account
th -
Overall Rating: /199
Median Salary:

Work Environment
Stress
Growth
Powered ByCareerCast