21 days old

IT Coordinator

Washington, DC 20437
  • Job Code
    578647

Position Overview:


The HQ Departmental Information Technology Coordinator (ITC) will serve as the primary support resource for all technical IT matters under his/her purview in Washington, DC. The ITC will provide ongoing support for his/her respective department and any visiting staff from Country Offices who are working with the same department.


This position may require a vendor owned and managed mobile phone. If required, ITS will provide the acceptable specifications for this device. All device costs will be borne by the vendor.


Essential Job Functions:


- Be the primary point of contact on all matters related to hardware, software, and communications support for the department


- Work closely with other IT support elements (such as ITS IT Client Services, IT Service Desk, and Mobile Kiosk)


- Assist in the decision making/planning process of IT needs at the beginning/end of each fiscal year


- Order standard IT equipment for the department and see to the disposal of retired equipment


- Maintain a proper inventory of all IT related equipment and software, which is reported to CIT on a quarterly basis


- Participate in the evaluation and piloting of new products and services (both hardware and software)


- Identify and propose IT applications that support the Department's work to CIT and assist in the development and implementation of the application


- Provide IT training for staff members, particularly for newly hired staff


- Administer WB information security standards, including requesting IT accounts (Notes and Windows), SecurIDs, and remote connectivity accounts (as applicable)


- Coordinate with Bank's Telecom Service unit to set up, transfer, and discontinue voice and data communication for the staff in the office and at home for Business Continuity designees


- Provide expertise on all Client Standard Software and Corporate applications


- Follow up on all fixes and repairs on IT products in the department


- Setup video-conference, audio-visual equipment, and other electronic devices for presentations or conferences


- Prepare laptop PCs for mission travel


- Train laptop users in remote access systems, such as SSL VPN, Fiberlink, and Webmail and Notes replication


- Disseminate IT information to departmental staff


- Assist in departmental moves of IT hardware and communications


- Attend expert training when required and maintain a working knowledge of the IT trends in the business relevant to supporting the IFC IT standards


- Adhere, advise, and enforce the technology standard requirements and procedures of IFC


- Assist staff in procurement of cell phones and Blackberry devices


- Ensure that the integrity and security of IFC Systems are not compromised from within or outside the corporation


- Collect feedback on IT services from clients, utilizing surveys and 'Expos'


- Use the 'Remedy' call tracking system to track work and analyze reports to identify problem areas and training opportunities


- Assist staff in use of scanners, digital senders, and Bloomberg terminals (as applicable)


- Monitor voice and data communication usage charges for the department (if applicable)


- Assist the budget analyst in preparing requisitions for procuring hardware and software for department use


- Administer space usage, both with corporate shared network drives and Notes email archive


- Serve as the Department's Software Asset Management (SAM) Custodian, with the following responsibilities:


o Ensure compliance with SAM Policy, and SAM Process and Procedure Manual


o Proactively manage their software asset base throughout the entire software asset management lifecycle, supporting software assets analysis and reporting required by Business Software Asset Manager for respective Dept/Unit/VPU(s)


o Act as control point for software asset tracking


o Keep up to date records for all software assets owned by respective Dept/Unit/VPU


o Conduct periodic inventories of all software assets owned by respective Dept/Unit/VPU


o Ensure the careful use and safekeeping of all software assets owned by respective Dept/Unit/VPU


o Assign software assets to individual staff and ensuring prompt reclamation upon staff departure in line with SAM Policy, and SAM


o Process and Procedure Manual


o Ensure all assets are inventoried in a timely fashion and that the results of the inventory are promptly entered in the Definitive


o Software Library, License Database, and Software Catalog


o Follow established inventory process, as described in the SAM Process and Procedure Manual


o Ensure that all desktop application and network support are performed


o Be responsible for: issues concerning the maintenance and implementation of IT standards, knowledge sharing, coordination with CIT, and departmental training


Educational and Technical Qualifications:


- Education: Bachelor's degree in Computer Sciences, Electronics & Communication Engineering, Information Systems Management, or related field


- Role Specific Experience: 2+ years of experience in a technical environment or in the area of customer support in a technology environment similar to Client


- Hands-on experience with resolving common problems in the area of Computer Hardware, Notes EM systems, Remote Access, and Network communications


Certification Requirements:


- Industry certifications such as A+.MCP , CLA, ITIL Foundation, etc. (preferred)


Required Skills/Abilities:


- Excellent communication skills


- Ability to guide a team of IT members to achieve results

Categories

  • Information Technology

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IT Coordinator

Randstad Technologies
Washington, DC 20437

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IT Coordinator

Randstad Technologies
Washington, DC
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