14 days old
2017-11-072017-12-05

IT Business Systems Salesforce Analyst

Carlsbad, CA 92009
  • Job Code
    586382

Our client in the San Diego are is looking for a strong IT Business Systems Salesforce Analyst to join their team. This person needs to have 8+ years of experience on cross functional business. This experience includes business analysis, data analysis, IT solutions development, and business process analysis



  • Strong experience in constructing business process flows, developing use cases and user stories, writing requirements and solution design documents, building prototypes and leading customer discussions
  • Must have strong experience with Salesforce.com Service Cloud including Case management, Knowledge, Communities, Portals, Content, Reports, Dashboards, Live Agent Chat, Chatter, Custom Objects, Workflows, Process Builder, Customer Telephony Integration (CTI), etc.
  • Experience with Salesforce.com Service Cloud including Self Service Portals, Console,Entitlements, Service Level Agreements, Case Hierarchies, Escalations, and Field Service
  • Salesforce administration, configuration and implementation experience is a must
  • Strong experience in support process for Customer Care and Call Center
  • Strong project management skills and working knowledge of project management methodologies
  • Proven ability to perform large scale Business Systems Analysis, including business requirements mapping and requirements translation into functional solutions
  • Working knowledge of IT software and application development methodologies
  • Broad knowledge of technology and how to connect technology to business problems
  • Experience managing and delivering customer expectations
  • Ability to communicate business needs to technical people and to communicate and simplify complex technical information for non-technical people
  • Serve as liaison to our Architecture, Development and Quality Assurance teams
  • Bachelor's Degree or equivalent working experience
  • Strong experience in constructing business process flows, developing use cases and user stories, writing requirements and solution design documents, building prototypes and leading customer discussions
  • Must have strong experience with Salesforce.com Service Cloud including Case management, Knowledge, Communities, Portals, Content, Reports, Dashboards, Live Agent Chat, Chatter, Custom Objects, Workflows, Process Builder, Customer Telephony Integration (CTI), etc.


US citizenship required


Preferences



  • Salesforce.com Certified Administrator or Salesforce.com Certified Advance Administrator
  • Salesforce.com Certified Service Consultant
  • Experience analyzing and making recommendations based on previous experience, research and best practices

Categories

  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

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IT Business Systems Salesforce Analyst

Randstad Technologies
Carlsbad, CA 92009

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IT Business Systems Salesforce Analyst

Randstad Technologies
Carlsbad, CA
US

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