12 days old

IT Business Analyst - Infrastructure Delivery

Gaithersburg, MD 20878
  • Job Code
  • Payrate
    $43 To $46

TITLE: IT Business Analyst - Infrastructure Delivery

LOCATION: Gaithersburg, MD

DURATION: 12 month contract with possible extension or hire


  • May lead workgroups and/or functions as a technical expert.
  • Resolves and provides input/makes decisions on non-routine service requests with limited to moderate risk.
  • Performs research, analysis, design, creation and supports efforts in implementation of infrastructure systems to meet current and future user requirements.
  • Helps direct Service Providers to modify and maintain existing systems to address changes in business processes.
  • Assist in efforts which Ensures Service Providers achieve contracted service delivery outcomes.
  • Monitors multiple projects by Service Provider to successful completion, maintaining scope within the time and budget constraints.


Education and Experience


  • Undergraduate degree or equivalent experience/certification
  • 4 years' experience in information technology infrastructure management


  • Graduate degree
  • Technical certifications (ITIL, Cisco, MCSE, etc.)
  • Technical leadership experience in a sourced environment
  • Project management skills
  • Excellent communication skills and problem solving ability.
  • Demonstrated ability to work independently and with others.
  • Ability to manage the details and compliance with standards and expectations.
  • Technical infrastructure operations, administration, or engineering background
  • Solid experience with 2 or more of the technologies listed below:

    • Collaboration Services: TeamShare, unified communications (Voice/Video/IM), web technology (IIS), web conferencing, email messaging
    • Infrastructure Software: Domain Name Services (DNS), Service Orientated Architecture (WebSphere based on DataPower Platform), Enterprise Directory Services, Tivoli Access Manager, 2-Factor Authentication, Active Directory, Netezza, Cognos, Actuate, OnDemand, Federated Ping, Vignette, WAS, MQSeries, Databases (DB2, Oracle, SQL)
    • Midrange Servers: Window/Intel Platforms, Linux/Unix Platforms, Storage Area Networks, backup and recovery, storage systems (NetApp, EMC)
    • End-User Computing: Lenovo, Mac, and HP personal computers, mobile devices, and mobile device management, remote access technologies, software deployment, industry-standard 3rd party software applications (antivirus, content filtering, etc.), PC imaging tools.


  • Provides oversight, governance and strategic direction related to the infrastructure services that are required to enable the delivery of IT services.
  • Provides input to the overall architecture, governance model
  • Provides technical leadership, oversight, standardization and validation of the effectiveness of the infrastructure systems.
  • Assist in research and reviews the design and implementation of infrastructure components to validate that they are standards based, high performing, highly available and secure in delivering the required business functionality.
  • Educates internal and external users of the technologies to continually improve the knowledge and skill-base of the organization on how best to operate and support the infrastructure services.
  • Introduces solutions that grow the bottom line and/or speed time to market.
  • Provides documents with a focus on how infrastructure services will be leveraged in the solution architecture.
  • Participates in the evaluation and selection of infrastructure services products.
  • Works closely with the enterprise architect to support alignment of plans with what is being delivered.
  • Supports governance based on best practices and ensure proper alignment to projects and major initiatives
  • Supports in the analysis of the current environment to detect critical deficiencies and recommends solutions for improvement.
  • Supports in the analysis of technology industry and market trends to determine their potential impact on the infrastructure architecture.
  • Supports Solution and Domain Architecture by providing current environment status in terms of technology, software and infrastructure for projects in the delivery life cycle
  • Utilizes capability modeling to align systems strategy and planning with business strategy and goals.
  • Promotes the benefits of infrastructure services to the organization educate the team on infrastructure concepts.
  • Consults with project teams to identify when it is necessary to modify infrastructure services to accommodate project needs.
  • Consults with architecture teams to identify when it is necessary to modify the technical architecture to accommodate infrastructure needs.
  • Oversees the documentation of all architecture design and analysis work.
  • Defines, designs, implements and promote standard configuration and change management, processes and practices.


  • Information Technology

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IT Business Analyst - Infrastructure Delivery

Randstad Technologies
Gaithersburg, MD 20878

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Randstad Technologies
Gaithersburg, MD

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