11 days old

IT Business Analyst

Charlotte, NC 28244
  • Job Code
  • Payrate
    $35 To $41

Business Analysts role is required to support foundational Microsoft Office 365 requirements gathering, solution validation and management to ensure successful service design delivery and service implementation. We do not have this capacity or technical skillset in-house.

With focus on Microsoft Office 365 and Microsoft Online Services security / compliance. Role is responsible for capturing, defining and translating detailed business / technical / compliance requirements into achievable deliverables necessary to drive Infrastructure / Application services implementation to our global user base.

This includes:

- Functional Requirements - What a service is supposed to do

- Captures and translate requirements into 'Success Criteria'

- Management & Operational Requirements - Manageability, Efficiency, Availability & reliability, Capacity & performance, Security, Installation, Continuity, Controllability, Maintainability, Operability, Measurability & reportability

- Usability requirements - Performance standards and Test Scenarios

- Provides oversight and helps facilitate internal service/product toll gating processes, including Permit to Build (PTB) and Permit to Operate (PTO) activities and coordinates acceptance activities for aligned services/products

- Engages with relevant stakeholders to ensure specifications meet business and technical requirements

- Coordinates with infrastructure and user testing leadership to determine if business and technical requirements have been met

Required Skills:

- Must have Microsoft Cloud Fundamentals certification or equilivent Microsoft Cloud Platforms/Infrastructure certifications

- English Speaking/Writing

- Excellent written and verbal skills

- Strong dedication to quality customer service

- Excellent analytical and problem solving skills

- Exceptional organizational and analytical skills with high attention to detail

- Possess a personal sense of urgency and the ability to handle a fast-paced environment

- Ability to work with business and technical teams to build requirements and technical artifacts

- Proven experience in developing and executing on the product/project lifecycle including selection, design, test, certify, implement, support and optimize for end user focused services

- Proven experience with designing and implementing Microsoft Office 365 Security and Compliance Center

- 5+ years of experience using ITIL processes and standards

- 5+ years of experience with designing and implementing medium to large Enterprise-Level cloud solutions

- 5+ years of experience with designing and implementing medium to large Enterprise-Level user computing / productivity solutions

- 1+ years of experience designing and implementing Microsoft Office 365

Desired Skills:


- Microsoft Office 365

- Microsoft Azure

- Microsoft Identity Manager

- Microsoft Azure Information Protection

- Microsoft Enterprise Management Suite + Security

- Remedy

- Microsoft Visio

- Microsoft Word, PowerPoint, Excel

- Experience with GIT/JIRA


  • Business
  • Customer Service

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IT Business Analyst

Randstad Technologies
Charlotte, NC 28244

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Randstad Technologies
Charlotte, NC

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