13 days old
2018-05-082018-06-05

IT AV/End User Analyst

Cleveland, OH 44124
  • Job Code
    619645
  • Payrate
    $25 To $35

Specific areas for support are listed as follows:


IT Platform Support:


a) Level 1 - Wireless (Wi-Fi) network; assist with setting up guests on Guest network; basic troubleshooting of any Wi-Fi issues in the CONFERENCE CENTER space, enlist level 2 support if unable to resolve issue


b) Level 1 - LAN network, support errors and outages; escalate to level 2 data network service desk resources as necessary to resolve the issue


c) Level 1 and 2 - Cisco videoconference support; staging conferences, troubleshoot any connectivity issues; escalate to level 2 IT voice video team if necessary


d) Level 1 and 2 - Assist with Skype meeting setup, softphone issues, desk phone issues as needed; escalate to level 2 service desk support to resolve the issue


Conference Center:


a. IT resource will provide level one support for the (insert room technologies here)


b. If Level two or three support is needed, SLA contracts are in place with Whitlock to provide support for the issue resolution. IT resource will continue to assist with triage and resolution of the issue (ie. Hardware, software, application, etc.)


Audio Visual Equipment - IT resource to provide level one support for the following platforms:


a. Crestron control system (insert Crestron gear here)


b. Lutron MCC Control application - facility team will assist if programming changes are needed


c. Barco ClickShare


d. Wall Displays/monitors


e. Shure Microphones (ceiling); speakers and related amplifiers, repeaters, controllers


f. iPads, wall docks


g. Microsoft Surface Hubs


1. IT resource will troubleshoot issues relating to connectivity and any IT related items; escalation should be to Whitlock for hardware issues and any support needed direct from Microsoft. Whitlock would remediate the issue with Microsoft and leverage the IT resource locally until issue is resolved. Devices will have RA security patching which will be done on weekends.


ii. Data closet A/V gear


1. Provide level 1 troubleshooting on all AV components located in (insert MAY data closet location).


2. Provide preventive maintenance on all AV components, testing such as test audio levels, microphone functionality.


Solutions Center:


a. IT resource will provide level one support for Skype and the LCD monitors.


b. If Level two or three support is needed, SLA contracts are in place with (AV Vendor)


End User Services Analysis:


When not supporting the CEC or Solutions Center, the resource will work on other projects in the End User Services area which may include activities such as but not limited to application support, documentation, and process improvement.


Resource qualifications:


1. Resource should have a minimum of five years' experience installing and servicing Crestron audio visual equipment, IT network and Wi-Fi gear or similar electronic/technology deployments.


2. Strong computer skills, Windows platforms, HDMI connectivity, Cloud based applications in the 365 Suite such as SharePoint, PC-based applications such as MS Word, Excel, PowerPoint, etc.


3. IT certifications such as Comp TIA Net+ are a plus


4. Audio Visual certifications, such as InfoComm CTS, Crestron, (insert additional applicable vendors) are a plus.


5. Ability to read drawings and schematics of installed equipment, cable management knowledge.


6. Strong customer service, team work and communication skills.

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IT AV/End User Analyst

Randstad Technologies
Cleveland, OH 44124

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IT AV/End User Analyst

Randstad Technologies
Cleveland, OH
US

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