6 days old
2017-11-132017-12-11
  • Job Code
    583214
  • Payrate
    $30,000 To $55,000

Looking for an IT Assistant in the Baltimore Marketplace!


Job Overview:


A Technology Coordinator to assume day-to-day responsibility for administrative duties for the Information Technology department, and the desire to learn, grow and work with technology.


Responsibilities:


Strategy & Planning



  • Establish (or refresh) policies and procedures for tracking the sign-in and sign-out of mobile assets, such as laptops, PDAs, and other devices.
  • Explore opportunities for maximizing or exploiting unused or partially used IT assets to achieve full efficiency and ROI from company resources.
  • Develop strategies and external relationships to implement plans for auctioning, recycling, or otherwise selling obsolete assets.
  • Participate in evaluation of the asset management process.


Acquisition & Deployment



  • Placing orders for hardware, software and other needed item with vendors online and over the phone.
  • Maintaining hardware inventory of PCs, laptops, scanners, printers and other machines.
  • Maintaining software inventory of computer application keys, serial numbers and support contact information.
  • Assisting with research as needed for project and budgets given by the Information Technology's CIO and team.
  • Ensuring invoices are coded and sent to appropriate individuals for payment.
  • Keeping an active budget on department expenses.
  • Placing calls for and scheduling maintenance and support needs.
  • Troubleshooting or assisting with help desk tickets as needed.
  • Performing or assisting with setup of computer equipment like phones, PCs, smartphones, etc. as needed.
  • Other duties as assigned.


Operational Management



  • Formulate and implement processes and procedures for tracking and analyzing technical and financial data of company software, hardware, and equipment from requisition through retirement.
  • Track and maintain copies of software licenses, warranties, maintenance agreements, and vendor contracts.
  • Enter all software and hardware serial numbers or identification tags into configuration management system (CMS) and ensure information is up-to-date, accurate, and auditable.
  • Perform inventories and usage monitoring of all IT assets and record all findings, changes, physical location, and incidences of support.
  • Research industry best practices and compare against the organization's practices in order to establish benchmarks for managing IT assets.
  • Effectively communicate asset management strategies to team members and stakeholders in a timely and clear fashion.
  • If possible, standardize equipment to lower total costs.
  • Generate, distribute, and review relevant management reports.
  • Investigate and resolve exceptions and accuracy issues of the CMS repository.


Position Requirements:



  • College diploma and/or equivalent work experience.
  • Certifications helpful.


Knowledge & Experience



  • Working technical knowledge of network, PC, and platform operating systems.
  • Extensive application support experience.
  • Working technical knowledge of current systems software, protocols, and standards.
  • Strong knowledge of local area network administration.
  • Hands-on software and hardware troubleshooting experience.
  • Experience with data management.
  • Experience documenting and maintaining configuration and process information.
  • Good understanding of the organization's goals and objectives.
  • Knowledge of applicable data privacy practices.


Personal Attributes



  • Strong customer service orientation.
  • Proven analytical and problem-solving abilities.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Strong interpersonal and oral communication skills.
  • Adept at reading, writing, and interpreting technical documentation and procedure manuals.
  • Ability to conduct research into hardware and software issues and products as required.
  • Ability to present ideas and solutions in user-friendly language.
  • Highly self motivated and directed.
  • Keen attention to detail.
  • Skilled at working within a team-oriented, collaborative environment.


Work Conditions:



  • 40-hour on-site work week with on-call availability.
  • Travel required.
  • Sitting for extended periods of time.
  • Occasional inspection of cables in floors and ceilings.
  • Lifting and transporting of moderately heavy objects, such as computers and peripherals.

Categories

  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

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IT Assistant

Randstad Technologies
Baltimore, MD 21202

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IT Assistant

Randstad Technologies
Baltimore, MD
US

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