30 days old

Intern Conversion-Engagement Manager

Durham, NC 27709
  • Job Code

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities
The IBM Garage is an Innovation and Transformation consultancy located in the heart of the start-up community. Our design first organization applies IBM Design Thinking and Lean User Experience (UX) techniques to help our clients, large and small, deliver amazing experiences to their customers by helping them identify and build innovative applications on the IBM Cloud. Our fast paced, collaborative, and co-located teams make the IBM Garage the most exciting place to be.

IBM's Cloud Technology is core part of our company's strategy. IBM Cloud is trailblazing new technology platform and services, DevOps, business models, developer outreach, and with the creation of the Garage - a new type of consulting services lab.

Our clients are looking for innovation and agility in how apps are defined, designed, and developed. The notion of the Garage was born out of the changes on how we work with our customers. This is a distinctively new approach to app development - a 180-degree shift from the way that IBM does client engagements. We are bringing clients into the Garage; where we are using IBM Design Thinking which will lead to a Minimal Viable Product (MVP) definition for the application that will adopt agile practices for developing quality apps rapidly.

The IBM Garage is looking for an Engagement Manager to work with our mid-large clients. Youll work directly with clients sometimes on site and youll take ownership of the overall project and its end products. Are you analytical, strategic, and articulate, have highly developed business acumen, and excel at directing a cross-functional program team to effectively support a client initiative? If so, the IBM Garage wants to talk to you.

Some of the job responsibilities will include:Establish and track program performance metrics, requirements analysis, program planning, managing program timeline and engagement financials
Help define engagement scope, goals and deliverables
Define tasks and required resources
Help solve client problems and manage financial aspects of contracts
Track deliverables
Lead the day to day execution of a client project while guiding and developing individual team members
Monitor and prepare reports on project performance in order to evaluate and assess results of the engagement
Implement and lead change when necessary to meet engagement outputs
Expand ongoing projects or opportunities and work with sales teams to generate new business
Address customer issues with speed and efficiency
In a collaborative team setting, you'll work closely with others but also autonomously with little direction
Communicate well and multi-task under tight deadlines
Ensure that our relationships with customers are strong, profitable and enduring

Bachelor's degree is required. This position will require the ability to travel up to 50%.

Required Technical and Professional Expertise
  • Proven experience as an Engagement Manager or Delivery Project Executive
  • Project management experience along with PMI or PMP Certification
  • Experience with Lean or Agile software development initiatives
  • Agile Certification (PSM, PMI-ACP etc) and/or Certified Scrum Master
  • Proven expertise in managing the delivery of mid-to-large engagements (20 person team and 2.5mil +)
  • Experience working directly with external clients and providing consultation
  • Proficient in MS Office, project management software and collaboration tools
  • Demonstrated analytical abilities, negotiation/presentation skills, and organizational/planning abilities
  • Proven time management skills, ability to manage multiple projects simultaneously, work in a fast-paced environment, and manage shifting priorities without compromising any of the projects
  • Ability to learn and implement new systems, procedures, and business processes quickly

Preferred Technical and Professional Expertise
  • Demonstrated verbal and written communication skills

About Business Unit
Digitization is accelerating the ongoing evolution of business, and clouds - public, private, and hybrid - enable companies to extend their existing infrastructure and integrate across systems. IBM Cloud provides the security, control, and visibility that our clients have come to expect. We are working to provide the right tools and environment to combine all of our clients data, no matter where it resides, to respond to changing market dynamics.

Your Life @ IBM
What matters to you when youre looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM
IBMs greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.



  • Computers Software and Hardware
Posted: 2019-11-12 Expires: 2019-12-12

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