12 days old

Interaction Designer

Charlotte, NC 28202
  • Job Code
  • Payrate
    $50 To $60

The Interaction Designer is responsible leading project teams while designing and delivering customer experience solutions for our digital properties, including desktop browser, mobile, and tablet sites and apps. This person will work on high-profile and/or complex projects spanning either our public site (shopping, informational, and application flows) or authenticated site (online banking, payments, and other transactional and service related flows). As a major contributor in shaping a segment of products customer experience strategy, this person will

partner with product owners to influence product roadmaps.

The ideal candidate will be passionate about User Centered Design, and have more than a passing interest in world markets and its current economic situation, as well as a deep knowledge of user-centered design activities employing a broad array of design tools including:

customer experience brief, site strategy, wireframes or visual mockups, site layouts, site maps, taxonomies navigation schematics, task flows, key screens, templates, and prototypes usingiRise.

Experience collaborating with Digital Designers, Content Strategists, Producers, and Researchers on multi-device experiences for online and mobile banking, financial education, product

information, tools, and applications

? Solve complex problems with simple, industry-leading user interface design solutions

? Develop scenarios, navigational structures, sitemaps, user flows, screen designs,

interaction models and functional templates, then assist the project team with the

creation of visual design and content artifacts

? Design, develop, test and refine prototypes

? Often acting as project lead, coordinating multi-disciplinary digital project teams, writing

creative briefs, estimating scope and sizing, and handling escalations

? Working on large projects as well as ongoing maintenance, both independently and as

part of a team

? Working with project teams to understand business goals and identify customer needs

? Partnering with product managers, project managers, developers, business analysts,

legal/compliance, and more

? Analyze relevant internal and external sites and consult standards and guidelines as well

as policies to determine best practices

? Iterate or extend existing designs, apply existing standards to new products or

functionality, or redesign

? Shepherd the project through usability testing, with an eye toward translating user

feedback into intuitive and functional user experiences

? Develop new research and test theories that lead to alternative, leading edge design


? Define and deploy design strategies

We'd like to see your work, so we may ask qualified applicants to electronically submit

interaction design samples and interim deliverables including but not limited to: wireframes, site maps, task flows, UI specs, high and low level documentation and conceptual documents that help inform a design through the process.

Minimum Qualifications

? Bachelor's degree in HCI or equivalent experience with information architecture as well

as interaction design and information design

? 5+ years of experience with interactive product design, design planning, and/or strategic consulting for Fortune 500 companies or large e-commerce sites

? Proven track record for managing complex projects within larger organizations with a

mature user centered design methodology

? Current and relevant experience with trends affecting digital interactive product design

(e.g. mobile, responsive design, etc.)

? Mobility experience

? A track record of delivering high quality end-to- end designs including wireframes,

prototypes, specifications documents, and presentations

? Knowledge of applying user research (e.g. task analysis, user scenarios) to inform

design decisions

? Experience in working with cross functional team or large-scale software development

lifecycle, including waterfall and agile methodologies

? Practical experience participating, optimizing and socializing user centered design

processes and principles

? Excellent interpersonal, leadership, communication, problem-solving, and engagement

management skills

? Understand HTML, XML, CSS, JavaScript, Webkit and CMS systems

? Expertise in iRise (or other simulation packages), Visio/OmniGraffle, and


? Understand the subjective nature of decision-making with internal clients, and work

effectively as a consultant within a large, matrixed organization

? Ability to present and defend design decisions to groups including senior stakeholders

Preferred Qualifications

? Experience in communications, human factors, information sciences, graphic and visual


? Background in financial institution or other regulated industry

? Consulting experience or experience within Fortune 100 company

? Certification using iRise

? Knowledge of Accessibility methods and standards, WCAG, or section 508 compliance


? Experience with formal usability assessment methods

? Experience with service design or journey mapping, and designing for emotion

? Advanced degree in HCI, human factors, interaction design, communications,

information sciences in visual/graphic arts or comparable experience


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Interaction Designer

Randstad Technologies
Charlotte, NC 28202

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Randstad Technologies
Charlotte, NC

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