29 days old

Integration Operations Analyst - Mid Level

Reston, VA
  • Job Code
Job Description

IBM Global Business Services (GBS) is a team of business, strategy and technology consultants enabling enterprises to make smarter decisions and providing unparalleled client and consumer experiences in cognitive, data analytics, cloud technology and mobile app development. With global reach, outcome-focused methodologies and deep industry expertise, IBM GBS empowers clients to digitally reinvent their business and get the competitive edge in the cognitive era in over 170 countries.

Bottom line? We outthink ordinary. Discover what you can do at IBM.

The Public Service Sector consulting practice is a trusted advisor to federal, state and local governments, partnering to meet challenges and responding quickly to citizen demands, business needs, new economic conditions, and changing legislative priorities and policies.

The Integration Operations Analyst - Mid Level duties will include:

  • Support of cyber security systems integration efforts on large task orders supporting multiple government agencies.
  • Installing, configuring, and supporting COTS cyber security solutions within complex government agency operational and security environments.
  • Supporting data and software integration efforts across multiple sensor, database, and analytic platforms.
  • Coordinating with both our client and subcontractor resources spanning a variety of disciplines from systems engineering and IT operations to testing and quality assurance.
  • Acting as the main point of contact for support and integration-related issues relating to the flow of data into, within, and out of the CDM solution for multiple agencies.
  • Identifying areas for improvement and optimization within existing data interfaces and transport mechanisms as part of continuous improvement initiatives.
  • Conducting quality reviews for acceptance of new solutions into operations.
  • Working with engineering team to generate root cause analyses, update tickets, and resolve problems and incidents.
  • Creating and updating Standard Operating Procedures (SOPs).
  • Supporting and observing software testing activities.
  • Developing methods and practices to deliver effective, efficient and professional operations support.
  • Supporting and prioritizing advanced troubleshooting activities requested by Tier II staff, to include rapid installation and configuration of test systems to model customer environment.
  • Maintaining the infrastructure required for data extraction, ingest, transformation and loading of data from a variety of cyber security sensing platforms using SQL, Splunk, Informatica, Red Hat JBOSS FUSE, Pentaho, MarkLogic or other data integration platforms.
  • Maintaining the availability, integrity and confidentiality of data across physical and logical solution boundaries in a multi-agency environment.
  • Leading multi-organizational and matrixed technical resources and teams.
  • Responsible for integration operations work you're doing and work products associated with the task order.
  • Participating in regular reviews with Service Engineering and Service transition.
  • Coordinating with Agencys local engineering resources and OEMs for replacement or upgrade of software and hardware tools.


Health Insurance. Paid time off. Corporate Holidays. Sick leave. Family planning. Financial Guidance. Competitive 401K. Training and Learning. We continue to expand our benefits and programs, offering some of the best support, guidance and coverage for a diverse employee population.

Career growth

Our goal is to be essential to the world, which starts with our people. Company wide we kicked off an internal talent strategy program called Go Organic. At our core, we are committed to believing and investing in our workforce through:

  • Skill development: helping our employees grow their foundational skills
  • Finding the dream job at IBM: navigating our company with the potential for many careers by channeling an employees strengths and career aspirations
  • Diversity of people: Diversity of thought driving collective innovation

In 2015, Go Organic filled approximately 50% of our open positions with internal talent that were promoted into the role.

Corporate citizenship

With an employee population of 375,000 in over 170 countries, amazingly we connect, collaborate, and care. IBMers drive a corporate culture of shared responsibility. We love grand challenges and everyday improvements for our company and for the world. We care about each other, our clients, and the communities we live, work, and play in!

(2252) pshj

Required Technical and Professional Expertise

  • Ability to meet eligibility requirements for access to classified information. Must pass background investigation and be clearable to DHS EOD and Top Secret Clearance.
  • 4+ years of experience in systems integration, operations support, or implementation activities in a hands-on ca-pacity.
  • Proficiency with MS Visio, PowerPoint, Project, Word, and Excel.
  • Experience integrating, configuring or developing data management and enterprise reporting platforms in a Governance, Risk management and Compliance (GRC) solution environment for critical infrastructure.
  • Hands-on Windows 2008 or more recent Server administration experience.
  • Hands-on IIS administration experience.
  • Hands-on Active Directory and LDAP experience.
  • Intermediate experience and knowledge working with relational databases, understanding of SQL.
  • Experience optimizing, managing and maintaining data pipelines, architectures and data sets.
  • Experience performing root cause analysis on internal and external data and processes.

Preferred Tech and Prof Experience

  • Secret clearance preferred.
  • 1+ years experience in the area of risk/vulnerability management, incident response, evaluation and recom-mendations, and Security Assessment and Authorization (SA&A).
  • Certification: Technical security certifications are recommended. CISSP, CISM, Security +.

EO Statement
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.


Posted: 2018-12-18 Expires: 2019-01-17

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Reston, VA

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