20 days old

Infrastructure Specialist System Administration

Brașov, BRASOV 500026
  • Job Code

The infrastructure running industries likes transportation, energy, insurance, banking or healthcare is quickly changing as the worlds relationship with technology evolves. Companies have more choices than ever before between on-premise, off-premise, or a hybrid approach. Our Infrastructure Specialists are responsible for keeping up with these latest and greatest of these changes and using their expertise to deliver solutions that meet the needs of our customers and products.

Your Role and Responsibilities
IBM is opening for a Premium Automotive Manufacturer Project multiple positions available for experienced Specialists in various fields of IT. This role specializes in performing and enabling remote technical support under Service Level Agreements (SLAs) for the applications used by the financial division of a well-known German car manufacturer.


Administration, maintenance, troubleshooting, and incident resolution, if required in cooperation with the Client or 3rd party suppliers
Perform Level 2 support based on generic and basic troubleshooting instructions for in-scope applications
Redirect application incidents that requiring further Level 2 and Level 3 support to the client or other applicable 3rd party providers;
Monitor integrations between applications and redirect failed transfer to the client or other applicable 3rd party providers for resolution;
Maintain and update Level 2 support instructions for the applications;
Maintain and update descriptions for security and backup/restore procedures for the applications;
Follow internal procedures and processes
Raise requests that are outside of the Application Operation scope to the Application Operation Delivery Manager for resolution
Plan, coordinate, and assist the technical implementation of new applications in the Production Test and Production Environments;
Perform Early Life support for new applications as agreed;
Perform operational introduction based on agreed pre-requisites and requirements for the new Applications;
Perform introduction and deployment of new applications in the Production Test and Production Environments as agreed;

  • Bachelor's Degree: IT/Computer Science, Engineering, Technology
  • 2 years experience in technical support
  • Proven working experience with a least one of the following Systems: Windows, Unix, Linux and at least one of the programming languages such as Lava, C++, or scripting languages: VBS, Javascript, Windows Batch Scripting, Bash Scripting
  • Troubleshooting in Unix/Linux - proven experience with Unix based systems
  • Oracle/SQL - be able to create, run and analyze queries
  • Experience working with Ticket Systems ( such as Remedy, Optis, JIRA or others)
  • Analytical thinking (to be able to identify root cause of a problem - log and code analysis)
  • Customer facing ( to be able to communicate in such a manner that is understandable to the end customer )
  • English: Fluent
  • German: Medium
Nice to Have:
  • German: Fluent
  • Application and Web Servers Administration
  • PL/SQL know-how represents a plus
  • Bash Scripting
  • website and Webspfere know-how and troubleshooting represents a plus

Required Technical and Professional Expertise
  • Experience with Linux, Windows, AIX/UNIX
  • DB knowledge: SQL/Oracle
  • English: Fluent
  • German: Medium

Preferred Technical and Professional Expertise
  • Experience in technical support required.

About Business Unit
IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.

Your Life @ IBM
What matters to you when youre looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM
IBMs greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.



  • Computers Software and Hardware
Posted: 2020-01-01 Expires: 2020-01-31

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Infrastructure Specialist System Administration

Brașov, BRASOV 500026

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