13 days old

Infrastructure Specialist Cloud Application Operations - IBM CIC

Milano, Lombardia 20121
  • Job Code

Your Role and Responsibilities
About Us:

IBM Client Innovation Center (CIC) represents a center of excellence for delivery of consulting and technological services.
It is part of the IBM Group and promotes a tailored culture leveraging on dynamism, passion and enthusiasm for new technologies such as Cloud, Internet of Things, S/4 Hana and modern software development techniques leveraging on DevOps and Agile approaches.
Our style is unique! All of our employees work in a consultancy environment on a variety of exciting projects across a range of sectors. Every project has its own unique working environment - this enables our employees to build their experience, skillset and network.
The Client Innovation Center offers a unique experience for talented and ambitious graduates and professionals who are keen to build their skills fast.

Be curious come and visit our job opportunities!!!

About the Role:

Provides technical operations support for cloud based solutions to clients on supported application, DevOps, middleware, security and infrastructure. Following a standard workflow and incident handing processes, they receive and record incident related information using a variety of tools and process, selects appropriate actions to resolve issues and communicates the solution or action plan to the client. Supports number of tools part of the Integrated toolchain. They use professional knowledge and problem determination / source identification skills to resolve problems involving APIs, application services, IaaS, PaaS, SaaS, microservices, containers, Kubernetes nodes, ICP management, middleware components, network, security and infrastructure issues alike. If unable to resolve, will triage and route the incident to the appropriate level of support.
Provide Application ID management support. Provide cloud elasticity by auto scaling up/down of resources based on the business requirements. Provide DR and manual redundancy fail overs. Provide daily, weekly & monthly integrated service management reports across the solution. Should understand the ITIL processes of Incident (including Critical Incident Management), Problem, Change management and Integrated Service Level Management. Should have used monitoring tools such as Dynatrace to monitor the client's environment.
Technical activities include environment setup, application deploy and configuration and tuning for perfomance.

Required Professional and Technical Expertise
Following skills are appreciated:

application management of Oracle BPM, Apache, Tomcat, Weblogic
basic SQL skills to execute queries/scripts on Oracle DB and Microsoft SQL
Basic knowledge in LAN/WAN Network, TCP/IP protocol and network devices

Preferred Professional and Technical Expertise
Availability to travel is an additional mandatory prerequisite.

About Business Unit

Your Life @ IBM

About IBM

Location Statement

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.


  • Computers Software and Hardware
Posted: 2019-08-10 Expires: 2019-09-09

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Infrastructure Specialist Cloud Application Operations - IBM CIC

Milano, Lombardia 20121

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