22 days old
2017-11-022017-11-30

Infrastructure Engineer- Franklin, TN

Franklin, TN 37064
  • Job Code
    585759
  • Payrate
    $30 To $40

Duties:

Position Location: 425 Duke Drive, Franklin, TN 37064



Position - Monday through Friday 8AM to 4PM



Utilizing independent judgment and discretion, designs, develops, tests, debugs and implements moderately complex operating systems components, software tools, and utilities required for the operation, maintenance, and control of computer systems. Makes moderately complex modifications to existing software to fit specialized needs and configurations, and maintains program libraries and technical documentation. Assists in planning, scheduling and implementation. Initiates corrective action to stay on schedule.



- Primary owner for incident mgmt, problem mgmt, and service request fulfillment.


- Accountable for systems maintenance planning and implementation activities.


- Accountable for proactive system health management.


- Responsible for infrastructure operational readiness.


- Develop and implement service improvement plans based on business-partner and IT-partner input.


- Ensure services are consistently delivered and managed to meet service levels outlined in documented operating level agreements (OLAs).


- Participate in Business portfolio projects and IT projects as required.


- Participate in compliance and audit reviews.


- Participate in BCP/DCT activities.



Skills:

- 5+ years of experience supporting, administering, and/or engineering Windows 2003,2008, 2012 and 2016 environments.


- 2+ years of experience supporting, administering and/or engineering of VMware Virtual environments


- Working knowledge of hardware platforms, IBM, HP, Cisco UCS a plus.


- Working knowledge of best practices in server operations, including backup and recovery processes, disaster recovery planning and execution, server virtualization, and more.


- Working knowledge of standard network communication protocols


- Strong analytical, development, project planning and problem solving skills for a complex network topology, being active team particpant to identify issues, root causes and solutions.


- Working knowledge and experience with industry standard applications and protocols including but not limited to: Active Directory, DNS, DHCP, LDAP, HTTP, SMTP, SSH, and SSL.


- Working knowledge of ITIL Service Operations processes


- Strong personal planning and organizational skills


- Strong customer service and customer support skills with the ability to communicate difficult technical concepts clearly to a variety of individuals of varying technical expertise and understanding.


- Strong interpersonal and communications skills to effectively communicate and collaborate with a broad range of groups and individuals, including IT technicians, internal and external service providers, IT management and business unit staff.


- Ability to work independently, and as part of a team, to achieve deadlines for multiple tasks



Education:

Typically requires four to six years of experience



Bachelor degree in Computer Science or a related discipline and at least two, typically four or more years experience in all phases of infrastructure network management or its equivalent in education and work experience


Categories

  • Information Technology

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Infrastructure Engineer- Franklin, TN

Randstad Technologies
Franklin, TN 37064

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Infrastructure Engineer- Franklin, TN

Randstad Technologies
Franklin, TN
US

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