16 days old

Info Security Analyst 4- PKI Service Desk Support Analyst

Elkin, NC 28621
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Job Description

Lets talk about building a rewarding career

Youve got the passion. Youve got the skills. Now you just need the right opportunity. At Wells Fargo, youll have the chance to join a team of smart and talented people who share the same values. Our diverse lines of business offer a world of opportunity to expand your capabilities and advance your career. We invest in our people and provide a supportive environment in which to learn and grow.

Wells Fargo & Company (NYSE: WFC) is a nationwide, diversified financial services company with $1.7 trillion in assets. Founded in 1852, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more than 9,000 locations, more than 12,500 ATMs, online (wellsfargo.com), and mobile devices. Wells Fargo has more than 265,000 team members in 36 countries across our approximately 90 businesses.

Enterprise Information Security

Since 1852, customers have trusted that Wells Fargo would keep their assets secure from theft and always available. Today, maintaining customer trust remains our underlying operating principle.

Enterprise Information Securitys (EIS) vision is to provide Wells Fargo world leading cyber security risk management. Through a framework that addresses policy, process, operations, people, and technology, EIS protects Wells Fargos infrastructure, corporate data, and customer assets, and ensures alignment with applicable regulations and laws. EIS is part of Wells Fargo's Corporate Risk organization and is led by the Chief Information Security Officer.

The Public Key Infrastructure (PKI) team provides full lifecycle management for approximately a million digital certificates (electronic IDs) to entities (people, machines, applications, websites, etc.) used to enable information security services providing data confidentiality, integrity verification, and sender (and possibly receiver) authentication. Wells Fargo's PKI services are consumed by team members, partners, and customers of Wells Fargo.

The positions responsibilities center on supporting the PKI Service Desk and are focused on working with partners to support PKI services and remediate certificate related issues ensuring the security of the Wells Fargo network and sensitive data within the Enterprise.

Key functions performed are not limited to:

  • Provide technical support to Application, Database, Network, OS, and Web administrators for the management of digital certificates and SSH keys using the industry leading tool Venafi Trust Protection Platform.
  • Support teams with Venafi on-boarding support and provide technical troubleshooting of digital certificate, SSH key, and other PKI related issues.

Required Qualifications

  • 5+ years of information security administration experience
  • 3+ years of digital certificate management experience
  • 3+ years of experience engineering and analyzing Windows based operating systems
  • 1+ year of UNIX experience
  • 3 + years of experience with Secure Shell (SSH) protocols
  • 5+ years of technical troubleshooting experience
  • 2+ years of public key infrastructure experience
  • 1+ year of experience providing application support for Venafi Trust Protection
  • 1+ year of customer service experience

Desired Qualifications

  • Advanced Information Security technical skills and solid knowledge and understanding of information security practices and policies
  • Ability to manage complex issues and develop solutions
  • Excellent verbal and written communication skills
  • Advanced Microsoft Office (Word, Excel, and Outlook) skills
  • SharePoint experience
  • Ability to actively participate on client calls and make presentations
  • Remedy experience

Other Desired Qualifications
  • SSH key management or implementation
  • Basic understanding of security protocols. E.G. TLS, IPsec, S/MIME

Job Expectations

  • Ability to work on call as assigned
  • Flexibility to frequently be on call beyond normal working hours


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.



  • Customer Service
  • Engineering
  • Financial Services
  • Security / Protective Services
  • Legal

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Info Security Analyst 4- PKI Service Desk Support Analyst

Wells Fargo
Elkin, NC 28621

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Info Security Analyst 4- PKI Service Desk Support Analyst

Wells Fargo
Elkin, NC

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