26 days old

Incident Manager

Ottawa, ON K1P
  • Job Code

At IBM, our Project Manager excel by leading and coordinating a project teams overall performance, scope, cost, and deliverables. Our clients rely on timely and efficient status reports, and as Project Manager, you will drive the charge with project direction, metric definition, and performance management. If you are ready to help our clients and project teams succeed, we would love to meet you!

Your Role and Responsibilities
We are looking to for an Incident Manager to add to our team as we continue to grow our Client base.

The candidate must be able manage all aspects of the Incident Management process, procedures and client expectations. Accountable for the overall quality of the process and oversees the management and compliance of those processes. The candidate would facilitate team lead weekly status meetings, team trainings, and client meetings. Candidate would be responsible for reporting statistics against KPI's and communicate recommendations and actions based on service needs. This role requires experience with PM methodologies

Key Responsibilities
  • Manage the technical and functional life cycle of Incidents and provide direction to the team.
  • Develop and maintain relationships with all the stakeholders (business analyst, functional leads, testing team, client counterparts, etc).
  • Manage and report incident metrics to ensure IT services are attaining their established service level objectives as well as the agreements
  • Understand the business priorities and can plan/prioritize the work based on those priorities
  • Communicate the progress/risks to the client and delivery team.
*Must be eligible to work in Canada and
*Must be eligible to obtain Enhanced Reliability security clearance

Required Technical and Professional Expertise
  • Performed incident management or project management for 3 years
  • At least 2 years of IT experience
  • Should have at least some experience with PeopleSoft
  • Ability to communicate clearly and concisely with senior and executive management levels
  • Preferred working experience in the Public Sector

Preferred Technical and Professional Expertise
  • At least 2 years experience in IT services preferably People Soft

About Business Unit
IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.

Your Life @ IBM
What matters to you when youre looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM
IBMs greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.



  • Computers Software and Hardware
Posted: 2019-12-30 Expires: 2020-01-29

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