3 days old

ICE Operations Lead

Deerfield, IL
  • Job Code
ICE Operations Lead at WALGREENS

ICE Operations Lead

Job ID 33753BR Location 1419 LAKE COOK RD , DEERFIELD, IL
Job Summary
Supervises a team responsible for operations of Integrations Center of Expertise complying with the established policies, procedures and standards the technologies. Ensure adequate monitoring in place and functioning for all the ESB components for showing systems health and also timely generation of alerts. Ensures work efforts are aligned in order to successfully execute tactical plans that enable business operations. Ensures successful results of designated initiatives are achieved. Ensures accurate accounting of and appropriate deployment of resources. Creates and distributes operational dashboards (Daily/Weekly/Monthly) to business partners and leadership and accountable for Service Level Agreements. This role may need to become actively involved, as required, to meet schedules and resolve problems.

Job Responsibilities
  • Ensures that daily production, productivity, quality, service levels, and performance objectives are accomplished. May become actively involved, as required, to meet schedules and resolve problems.
  • Directly supervises a team of computer professionals and assigns them duties, monitors work-in-progress and takes corrective actions, where needed.
  • Resolves technical or staffing problems as they arise, within the scope of its authority.
  • May gather production, performance and other operational data to determine what changes in processes or procedures are needed to improve to meet objectives. May compile such data and present to Managers and Directors, where appropriate.
  • Ensures frequent, continuous and effective communications with team members, within IT, and with stakeholders to set expectations and negotiate priorities appropriately, via both formal and informal channels / mechanisms.
  • May manage budget to plan.
  • Participates in the development of technical/business approaches and/or the recommendation of current system enhancements.
  • Understand the underlying technologies and applications utilized within specified area of responsibility to direct how to design, develop, test, and implement priority technology requirements.

Walgreens, one of the nation's largest drugstore chains, is included in the Retail Pharmacy USA Division of Walgreens Boots Alliance, Inc., the first global pharmacy-led, health and wellbeing enterprise. More than 10 million customers interact with Walgreens each day in communities across America, using the most convenient, multichannel access to consumer goods and services and trusted, cost-effective pharmacy, health and wellness services and advice. Walgreens operates 8,175 drugstores with a presence in all 50 states, the District of Columbia, Puerto Rico and the U.S. Virgin Islands. Walgreens omnichannel business includes Walgreens.com. Approximately 400 Walgreens stores offer Healthcare Clinic or other provider retail clinic services.

As the neighborhood drugstore and retailer, our goal is to make health and happiness simpler, easier and within reach. And we remain a trusted wellness provider offering convenient access to important health services, such as immunizations and an array of pharmacy services that can help patients improve their health. To our team members, Walgreens represents a unique opportunity to excel in their careers in a welcoming and inclusive environment. We offer the chance to work in a truly supportive environment, and be a part of a progressive organization dedicated to the well-being of our customers, team members and the communities we all call home.

Basic Qualifications

  • Bachelor's Degree and at least 4 years of experience in IT, Accounting, Finance, Consulting, Strategy and/or Analytics OR a High School diploma/GED and at least 7 years of experience in IT, Accounting, Finance, Consulting, Strategy and/or Analytics.
  • Experience establishing and maintaining relationships with individuals at all levels of the organization.
  • Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
  • Experience analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.
  • Experience identifying operational issues and recommending and implementing strategies to resolve problems.
  • At least 1 year of experience in indirect management of team members, including assisting in the development, training and assignment of work/projects to other team members.
  • Willing to travel up to/at least 10% of the time for business purposes (within state and out of state).

Preferred Qualifications

  • Bachelor's Degree in IT, IS, Mathematics.
  • Conversant with ESB Technology products in both IBM and SAG, Monitoring tools like Tivoli, SAG Insights, SAG Optimize and Dash boarding tools like Graphite, ELK etc. ITSM tools like Remedy and ServiceNow.
    Preferably ITIL V3 certified.
  • Experience planning, developing, and managing departmental expense and capital budgets.
  • Experience directly managing people, including hiring, developing, motivating, and directing people as they work.


  • Healthcare
  • Retail / Wholesale

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ICE Operations Lead

Deerfield, IL

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Deerfield, IL

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