19 days old

IBM Security Delivery Project Executive

Multiple Cities, Multiple
  • Job Code

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities
The Security Delivery Project Executive (SDPE) is responsible for the overall success of the delivery of Security Services to the client during Steady State. The role is targeted at ensuring client needs are met by constructing partnerships between the client and various IBM internal units including IBM Security and/or client Project Offices, Security Services resources (consulting, systems integration, managed services, off-shore delivery and subcontractors) and IT / network service providers engaged by the client and managing the implementation of these partnerships to drive positive customer satisfaction.
The Security DPE will work closely with other service towers within IBM to provide best in class Security Services to the client. This role will also ensure the financial success of the account by overseeing financial management activities with contract management and Financial analysts teams. This role will also partner with the sales team and the broader IBM leadership to harness expertise in new opportunity identification by leveraging existing client partnership and expertise and thereby helping grow the overall security footprint as required.
Technology Scope: The incumbent will oversee delivery and governance around Managed Security Services such as but not limited to X Force Threat Management using Managed Q Radar, McAfee ePO / IDS/ IPS, BlueCoat, CISCO CES, CISCO ISE, CISCO ThreatGrid, Microsoft Windows Defender, Microsoft Azure File Integrity Monitor, McAfeeDrive Encryption, McAfee Viruscan, CISCO Wi-Fi, CISCO Cognitive Threat Analysis, Vulnerabilities: QSA & PCI Certification with Trustwave, CyberArk

  • Provide account leadership to the Security Services delivery teams and direct teams to develop program / project strategies and implement resulting solutions to meet contract deliverables and Client expectations
  • Implement project plans and Installs, Moves, Adds, Changes (IMACs) approved through Change Management
  • Work with various Security teams to remediate vulnerabilities and communication action plans to the client
  • Participate in annual continuity, security audit, policy and system reviews
  • Manage IBM Security Services resources inclusive of employees and contractors / subcontractors and coordinate with client resources to deliver in scope services and solutions on schedule
  • Manage quality of Security Services provided by the delivery team(s), and track and report on service level performance by the operations teams
  • Serve as point of escalation with accountability for prompt identification, resolution and communication of delivery issues (i.e., contract gaps, resource or schedule issues) that may impact client satisfaction and/or Security Services revenue and profit
  • Responsible for managing delivery critical situations, leading root cause analysis, building get to green plans, and continuous improvement plans
  • Oversee delivery operations in the account including reviewing delivery of services to scope and defined schedule, actively participating in scope change discussions, managing to the financial targets, coordinating resources and contract changes, managing Client expectations and satisfaction, communicating effectively and consistently with Client and IBM stakeholders on program status and/or issues, bringing thought leadership or sharing best practices with the Client on topics of interest, etc.
  • Work with the security work streams to design and build operational and monthly program status reports and present to the Client, adapting messages to the level of audience (i.e., operations management, C suite, etc.)
  • Support the Security Project Executive (SPE) and/or Associate Partner in identifying growth opportunities and contract profitability
  • The role requires 50% travel at client site in MTL.

Required Technical and Professional Expertise
  • English Fluent (verbal and written)
  • English and French (verbal and written) for Montreal location
  • Proven track record with delivery management in a matrixed organization and managing issues and program risks
  • Information Security / cyber security knowledge
  • Minimum of 3-5 years of experience in complex project / client management, delivery management
  • Knowledge in contract management, financial management and compliance
  • Good negotiation skills, excellent written and verbal communications skills
  • Highly adaptable and able to lead matrixed teams through changes

Preferred Technical and Professional Expertise
  • Professional qualifications/certifications in project management and/or security preferred
  • Prior experience with Financial Services Clients
  • Experience managing a Security Operations Centre
  • Knowledge of IBM Security portfolio and GTS processes preferred
  • Bi-Lingual - English and French Fluent (verbal and written)
  • Canadian Secret Security Clearance L2
  • Technical expertise in managing service delivery around some of the following: Managed Q Radar, McAfee ePO / IDS/ IPS, BlueCoat, CISCO CES, CISCO ISE, CISCO ThreatGrid, Microsoft Windows Defender, Microsoft Azure File Integrity Monitor, McAfeeDrive Encryption, McAfee Viruscan, CISCO Wi-Fi, CISCO Cognitive Threat Analysis, Vulnerabilities: QSA & PCI Certification with Trustwave, CyberArk

About Business Unit
IBM is a leading provider of enterprise security solutions. Named by industry analysts as a leader in 12 security market segment categories, IBM Security is a multi-billion dollar business that is rapidly growing. In an industry focused on building walls, IBM Security is focused on creating an open, connected security ecosystem that leverages AI and cloud to help clients improve compliance, stop threats, and grow their business securely.

Your Life @ IBM
What matters to you when youre looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM
IBMs greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.



  • Computers Software and Hardware
Posted: 2020-01-02 Expires: 2020-02-01

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IBM Security Delivery Project Executive

Multiple Cities, Multiple

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