27 days old

IBM Internship - Technical Support (Level II German Speaker)

București, BUCURESTI 030171
  • Job Code

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities
The Technical Support Professional intern will be responsible for the maintenance and support of application systems currently running on various platforms, such as Mainframe, Client Server and WEB.
The following skills are required in addition to IT related skills:
  • application knowledge of the client business process,
  • Communication skills with end users,
  • Understanding the end user issues/concerns;
  • prioritizing issues for resolution,
  • Maintain/improve the quality of the application systems in terms of the running environment such as program library management and the creation of associated documentation,
  • Report the application maintenance status to the client in terms of change and problem management,
  • Address questions raised by end users,
  • Client IT individuals or help desk,
  • Determine/resolve problems reported from end users,
  • system operators and help desk,
  • Creation of SLA reports as well as improvement plan to maintain SLA, and Propose optimization of the business process efficiencies associated with IT technology

Required Technical and Professional Expertise
  • Basic database understanding (how it works, query interpretation, query writing)
  • Ability to interpret/analyze code and application logs in order to troubleshoot errors
  • Problem solver, customer oriented
  • Ability to analyze, synthesize and make decisions under deadlines
  • Strong communication skills
  • Teamwork skills
  • Negotiation skills, diplomatic
  • Flexibility for travel (during knowledge transfer 50% and up to 15-20% after)
  • Willing to do on call support (from home)

Preferred Technical and Professional Expertise
Experience in the following:
  • Windows Server 2008/2012
  • Oracle SQL / MS SQL, Oracle PL/SQL, Oracle V11.2
  • MS SQL Server 2008 R2, MS SQL Server 2012
  • Knowledge of AIX V7.1
  • Programming skills Oracle Java RT / Java 2 SDK Standard Edition V1.6 or higher, Perl
  • Programming skills Oracle-SQL, MS SQL 2008
  • Knowledge of Webtrends Analytics 9 or higher
  • .NET / C#, C++ knowledge

About Business Unit
IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.

Your Life @ IBM
What matters to you when youre looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM
IBMs greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.



  • Computers Software and Hardware
Posted: 2019-12-24 Expires: 2020-01-23

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IBM Internship - Technical Support (Level II German Speaker)

București, BUCURESTI 030171

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