14 days old
2017-11-072017-12-05
  • Job Code
    586416
  • Payrate
    $48 To $60

Job Requirement


Must be a US Citizen and have the ability to obtain a U.S. Government Security Clearance


What You'll Do


Classified Network Services in US Public Sector Advanced Services, seeks to hire a dynamic candidate for the position of Customer Operations Analyst (High Touch Operations Manager or HTOM) to work with designated mission-critical customers in the Public-Sector space.


This role requires the HTOM to demonstrate the ability to excel in the following areas:


-Customer Service? ?


-Conflict Management? ?


-Analytical and Trend analysis? ?


-Communication/Presentation


Who You'll Work With


The CNS-HTOM team is comprised of over 30 IT professionals with amazingly diverse backgrounds and consistent laser focus on the customer's experience. As a part of this team, you will work directly with our customers and gain hands on experience and exposure to your customer's network operations. ?


Who You Are? You have experience in IT customer service and are poised to join and help grow a service offering that's approaching it's 20th year AND You'll: Ensure proper service delivery and identify need for and assist with creation of customer training? ?


- Provide trending information that helps drive awareness and identifies risk? ?


- Identify, build and maintain relationships with customer's management?


? - Act as single point of contact for operational issues? ?


- Provide customers with updates on high visibility or escalated issues? ?


- Coordinate and conduct weekly conference calls to provide status reports to customer?


Must Have Skills:? ?


-Requires a BS/BA degree or equivalent plus 5 - 10 years related customer support experience, project management experience or business experience in the IT industry? ?


-Ability to work as a team member in a cross-functional matrix environment? ?


-Excellent presentation and communication skills?


-Strong influencing and negotiation skills? ?


-Strong critical thinking and decision-making skills? ?


-Strong understanding of internal business functions?

Categories

  • Information Technology

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HTOM

Randstad Technologies
Durham, NC 27709

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HTOM

Randstad Technologies
Durham, NC
US

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