19 days old

[email protected] Advisor (Fluent Italian and optional Spanish)

Budapest, Budapest 1061
  • Job Code

The HR Service Administrator is an integral part of IBM and HR. Your goal is to create an outstanding employee experience for IBMers by delivering HR-related services and supporting our employees as they support our customers and clients. Help IBMers to build their career by providing them with a personalized experience. In this role, you can be part of a team that works with all areas of our global organization and is empowered to achieve goals that align with IBM strategy.

Your Role and Responsibilities
The [email protected] Advisor is the first point of contact for employees HR / Travel & Expense / Payroll queries and provides back office HR administration support to the specific country/ies. The [email protected] Advisor might be requested to support any country according to the business needs.

Employees and managers requests can be sent via email, chat or telephone and often the [email protected] Advisors would not know from one hour to the next what type of queries they are going to receive.

The [email protected] Advisor is responsible for timely, accurate and complete end to end ownership and resolution of queries and transactions received.
[email protected] Advisor may play the role of a case manager, by managing all processes related to the case, playing a key role for trending, gap analysis and process simplification.

  • Take ownership of the resolution of employees issues, giving guidance and solving problems as the first point of contact whenever possible within the target response time.
  • Log and track enquiries through to resolution using workplace processes and guidelines
  • Communicate effectively to our customers on HR /Travel & Expense / Payroll and HR Tools usability, as well as on global and/or country specific policies and processes, providing education where necessary.
  • Work as a member of a team to minimize customer wait times, maximize customer satisfaction and response accuracy
  • Participate in information sharing with other team members. Identify trends and pass recommendations to the management.
  • Ensure productivity and high-level utilization
  • Follow business controls guidelines, corporate instructions and internal processes during work
  • Research, resolution and proper communication of cases outcome to the employee.
  • Analysis and resolution of escalations and special requests
  • Provide follow up calls or emails with case updates and/or case resolutions within the required time frame.
  • Follow up and ensure KPI compliance and proper resolution for cases transferred to back office or third parties
  • Supports different countries / processes based on language skills and operational needs
  • Gather data for complex case analysis to provide feedback on case creation and case resolution
  • Owns the resolution of complex employees and line managements queries ensuring timely, accurate and value add responses
  • Delivers region or country specific training/coaching to junior colleagues on an ongoing basis
  • Proactively involved in cross departmental teaming and projects
  • Providing guidance and support on a specific IMT HR process as well as acting as contact person for the process owners in the countries
  • Act as a focal point for all knowledge management in the particular area for the country/ies supported.
  • Continuously reviews and updates knowledge base
  • Ensure all KPIs are met
  • Notify the management about any upcoming request from the in-country HR Departments which is not currently in scope for the service
  • Proactively inform management about any significant increase/decrease of workload
  • Supports the HR Specialist Teams (and EMEA country HR) with the administration of policies
  • Updates the HR database with certain employee details/detail changes
  • Keeps process documents such as DTPs and Job Aids updated on a regular basis
  • Performs and documents regular compliance testing in accordance to the Business Controls guidelines relating to the EDM processes
  • Carries out any additional project work or duties
  • Is involved in transitions, both in and out, if needed
  • Acts in accordance of IBMs Data Security Guidelines

Required Technical and Professional Expertise
  • Fluent Italian
  • Fluent English
  • Finding way in Business Environment
  • Good Communication skills
  • Problem Solving skills
  • Contribution and taking ownership
  • Impact on Business/Scope
  • Training/Coaching/Knowledge Management
  • Assertiveness
  • HR Experience/Customer Focus experience is preferred

Preferred Technical and Professional Expertise
  • Intermediate Spanish skills
  • Good computer literacy
  • Confident user of MS Office package (Word,Excel,OpenOffice)
  • Able to use the relevant HR tools and understands the implications of his/her actions in the systems
  • Preferably Cloud-based solutions and social networks experience

About Business Unit
IBM Corporate Headquarters (CHQ) team represents a variety of functions such as marketing, finance, legal, operations, HR, and more, all working together to solve some of the world's most complex problems, help our clients achieve success and build collaborative work environments for IBMers.

Your Life @ IBM
What matters to you when youre looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM
IBMs greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.



  • Computers Software and Hardware
Posted: 2019-12-31 Expires: 2020-01-30

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[email protected] Advisor (Fluent Italian and optional Spanish)

Budapest, Budapest 1061

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