25 days old

Hemisphere and C2T Database Environment Support Consultant

Irvine, CA 92603
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Job Description

At Wells Fargo, we want to satisfy our customers financial needs and help them succeed financially. Were looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where youll feel valued and inspired to contribute your unique skills and experience.

Enterprise Finance & Information Technology offers technology and services that exceed Wells Fargo customers expectations and directly enable them to succeed financially. We interact with customers more than 12 billion times a year through in-store, online, ATM, and telephone transactions. We impact customers directly, through systems availability and security, as well as indirectly, through our business partners who offer and deliver a myriad of products and services that meet customers financial needs. We provide a competitive advantage for the company through excellence in fundamentals, integrated partnerships, and our talented and engaged team members.

Acts as a liaison between client area and technical organization by planning, conducting, and directing the analysis of highly complex business problems to be solved with automated systems.
Provides technical assistance in identifying, evaluating, and developing systems and procedures that are cost effective and meet business requirements. Works with user groups to provide training, resolve questions, assess user needs, and recommend changes. Acts as an internal consultant within technology and business groups by using quality tools and process definition/improvement to re-engineer technical processes for greater efficiencies.

Reporting to the Hemisphere and C2T Support Manager, this position will support the database marketing & analytics processing for the Hemisphere and C2T platform.

Hemisphere is an enterprise data resource widely used for Direct Marketing Campaign Execution, Marketing Analytics, Campaign and Strategic Reporting on customers and prospects across the entire US population. It includes a large Teradata data warehouse, a UNIX environment with a dedicated SAS instance, and a SharePoint site.
C2T Warehouse (Customer to Touchpoint) is a large scale analytics and marketing environment, which has at its center the C2T database. It contains a 360 degree 13 month historical view of all Wells Customers, their products, and relationships, as well as related online event data.

This role will work with a team to provide general support and communications for platform users. The team is first line support for the Hemisphere and C2T database platform.


Provide first level user support for 700+ user inquiries, issues, research, and requests. Manage SharePoint based portals for Hemisphere and C2T internal sites. Coordinate and lead training, user communications, user forums, and release notes. Responsible for access, data governance, and compliance approvals, monitoring, and reporting functions. Manage documentation, metadata, and metrics. Design, develop, implement, coordinate, and report on data quality framework for the data feeds. Coordinate, setup, and troubleshoot file transfer connections and processes for internal and external vendors. Identify and streamline hemisphere and C2T support tasks and processes finding synergies to make it more efficient and complementary. Monitor and support business processes and provide expert knowledge on all process flow designs. Coordinate with a diverse functional team including users, system administrators, development teams and international support teams. Document support tickets, analyze root cause and assist in efficient resolution of all production processes according to the System Level Agreements for data availability. Adhere to data management/data governance regulations and policies.Required Qualifications

7+ years of business systems analysis experience, business systems design experience, or a combination of both7+ years of data collection and reporting experience

Desired Qualifications

Excellent verbal, written, and interpersonal communication skills

Other Desired Qualifications 3+ years of Windows or Linux scripting experience 5+ years of SQL experience with Oracle, Teradata, SQL Server, or other databases. Extensive knowledge and understanding of research and analysis Strong analytical skills with high attention to detail and accuracyStreet Address

NC-Charlotte: 301 S Tryon St - Charlotte, NCCA-SF-Financial District: 550 California St - San Francisco, CAIA-West Des Moines: 7001 Westown Pkwy - West Des Moines, IA


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.


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Hemisphere and C2T Database Environment Support Consultant

Wells Fargo
Irvine, CA 92603

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Irvine, CA

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