13 days old

Helpdesk Support

Vernon Hills, IL 60061
  • Job Code
  • Payrate
    $18 To $20

Please note: This is a 100% phone support role.

Summary: The IT Service Desk is the first point of contact for coworkers experiencing IT issues. The Technician assists internal employees in resolving and/or troubleshooting IT problems over the phone or via e-mail. For complex issues, this role identifies the appropriate IT group to provide specific resolution support and escalates the case as necessary.


- High School Diploma or equivalent

- A+ certified preferred.

- 1 year of Service Desk/Help Desk or related technical experience.

- 2 years of IT Help Desk or related technical enterprise experience preferred.

Skills and Competencies:

- Working knowledge of PC hardware and software installation, configuration, troubleshooting, and repair

- Working knowledge of Microsoft operating systems and software products (Windows 10 and Office 365 a plus)

- Working knowledge of Mac OS and hardware.

- Excellent written and verbal communication skills, with the ability to effectively interact with stakeholders at all levels.

- Track record of balancing multiple priorities simultaneously with the ability to meet deadlines.

- Flexibility to work evening and weekend hours when necessary for special installations, implementations, and upgrades.

- Demonstrated ability to work independently with little direction.

- Proficient in Microsoft Office software products.

- Strong writing skills.

Major Job Duties and Responsibilities:

- Provides first point of service technical IT support to the entire workforce.

- Resolve system issues including coordination between users and other IT personnel.

- Escalate complex issues to senior level support specialists.

- Maintain passwords, data integrity, and system security for the desktop environment.

- Simulate or recreate user issues to better understand and resolve reported problems.

- Evaluate system configurations and software to ensure effective use of hardware resources.

- Plan, organize, and prioritize outstanding issues.

- Identify the nature of the issue and appropriate escalation team(s).


  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

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Helpdesk Support

Randstad Technologies
Vernon Hills, IL 60061

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Helpdesk Support

Randstad Technologies
Vernon Hills, IL

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