13 days old
2017-11-272017-12-25

Helpdesk Support

Vernon Hills, IL 60061
  • Job Code
    589208
  • Payrate
    $18 To $20

Please note: This is a 100% phone support role.



Summary: The IT Service Desk is the first point of contact for coworkers experiencing IT issues. The Technician assists internal employees in resolving and/or troubleshooting IT problems over the phone or via e-mail. For complex issues, this role identifies the appropriate IT group to provide specific resolution support and escalates the case as necessary.



Education/Experience:


- High School Diploma or equivalent


- A+ certified preferred.


- 1 year of Service Desk/Help Desk or related technical experience.


- 2 years of IT Help Desk or related technical enterprise experience preferred.



Skills and Competencies:


- Working knowledge of PC hardware and software installation, configuration, troubleshooting, and repair


- Working knowledge of Microsoft operating systems and software products (Windows 10 and Office 365 a plus)


- Working knowledge of Mac OS and hardware.


- Excellent written and verbal communication skills, with the ability to effectively interact with stakeholders at all levels.


- Track record of balancing multiple priorities simultaneously with the ability to meet deadlines.


- Flexibility to work evening and weekend hours when necessary for special installations, implementations, and upgrades.


- Demonstrated ability to work independently with little direction.


- Proficient in Microsoft Office software products.


- Strong writing skills.




Major Job Duties and Responsibilities:


- Provides first point of service technical IT support to the entire workforce.


- Resolve system issues including coordination between users and other IT personnel.


- Escalate complex issues to senior level support specialists.


- Maintain passwords, data integrity, and system security for the desktop environment.


- Simulate or recreate user issues to better understand and resolve reported problems.


- Evaluate system configurations and software to ensure effective use of hardware resources.


- Plan, organize, and prioritize outstanding issues.


- Identify the nature of the issue and appropriate escalation team(s).

Categories

  • Information Technology

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Helpdesk Support

Randstad Technologies
Vernon Hills, IL 60061

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Helpdesk Support

Randstad Technologies
Vernon Hills, IL
US

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