10 days old

Helpdesk Support Technician

Houston, TX 77041
  • Job Code
  • Payrate
    $22 To $24

Job Summary: Provide advanced technical support for medium sized LAN/WAN setup. Troubleshoot and support workstations in a Microsoft network. Administer accounts on Windows, Novell, and Solaris. Break-fix and c's, printers and basic network troubleshooting..


* All duties of Tech I plus more advanced duties.

* Set-up and create all PC standardization configuration. Handles all purchasing and inventory control for workstations, servers, printers, an modems based on TIC standardization.

* Integrates and installs new equipment. Interfaces with LAN/WAN group on computer application.

* Provide advanced technical support for high level and unique problems.

* Coordinates and implements user based instructions for technicians and users regarding installation procedures.

* High level of support for office suite applications.

* Performs special and complex projects as assigned (I.e. topology changes)

* Responsible for providing end user support for software, hardware and network assistance.

* Documents and tracks problems to ensure timely resolution.

* Troubleshoot and resolve incidents difficulties with hardware, software, network and mobile devices.

* Actively contribute to ongoing process improvement.

* Makes configuration changes to equipment as needed.

* Ability to identify non-desktop related issues and reach out other support teams for assistance.

* Hardware configuration

* Assist with phone support calls

* Handles difficult client situations with a professional attitude.

* Follow-up with users to ensure client satisfaction.

* Troubleshoot network connectivity issues, working with remote employees on a corporate network

Travel: Limited as needed

EDUCATION/CERTIFICATION REQUIRED: N/A SKILLS AND EXPERIENCE: A+ certification or 1-2 yrs. PC experience; network topology; DOS; Windows XP and Vista; Novell;MS Office Suite; Knowledge of UNIX a plus PHYSICAL REQUIREMENTS: Some lifting may be required when assisting other IS groups. WORK ENVIRONMENT: General hazards associated with industrial environment (Sound, chemical, etc.)


  • Information Technology

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Helpdesk Support Technician

Randstad Technologies
Houston, TX 77041

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Randstad Technologies
Houston, TX

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