10 days old
2018-01-102018-02-07

Helpdesk Support Technician

Houston, TX 77041
  • Job Code
    593880
  • Payrate
    $22 To $24

Job Summary: Provide advanced technical support for medium sized LAN/WAN setup. Troubleshoot and support workstations in a Microsoft network. Administer accounts on Windows, Novell, and Solaris. Break-fix and c's, printers and basic network troubleshooting..


Responsibilities:


* All duties of Tech I plus more advanced duties.


* Set-up and create all PC standardization configuration. Handles all purchasing and inventory control for workstations, servers, printers, an modems based on TIC standardization.


* Integrates and installs new equipment. Interfaces with LAN/WAN group on computer application.


* Provide advanced technical support for high level and unique problems.


* Coordinates and implements user based instructions for technicians and users regarding installation procedures.


* High level of support for office suite applications.


* Performs special and complex projects as assigned (I.e. topology changes)


* Responsible for providing end user support for software, hardware and network assistance.


* Documents and tracks problems to ensure timely resolution.


* Troubleshoot and resolve incidents difficulties with hardware, software, network and mobile devices.


* Actively contribute to ongoing process improvement.


* Makes configuration changes to equipment as needed.


* Ability to identify non-desktop related issues and reach out other support teams for assistance.


* Hardware configuration


* Assist with phone support calls


* Handles difficult client situations with a professional attitude.


* Follow-up with users to ensure client satisfaction.


* Troubleshoot network connectivity issues, working with remote employees on a corporate network


Travel: Limited as needed


EDUCATION/CERTIFICATION REQUIRED: N/A SKILLS AND EXPERIENCE: A+ certification or 1-2 yrs. PC experience; network topology; DOS; Windows XP and Vista; Novell;MS Office Suite; Knowledge of UNIX a plus PHYSICAL REQUIREMENTS: Some lifting may be required when assisting other IS groups. WORK ENVIRONMENT: General hazards associated with industrial environment (Sound, chemical, etc.)

Categories

  • Information Technology

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Helpdesk Support Technician

Randstad Technologies
Houston, TX 77041

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Randstad Technologies
Houston, TX
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