9 days old
2018-01-082018-02-05

Helpdesk Support Analyst

Atlanta, GA 30328
  • Job Code
    594407
  • Payrate
    $18 To $21

Position: Help Desk Technician


The Help Desk team supports over 10,000 staff. Must be comfortable on the phones all day.


Description:


This resource supports staff by providing front-line remote technical support through phone calls, email, and remote desktop tools in a timely matter. Occasionally may need to be able to travel to any site to provide onsite technical support for emergencies. Mileage will be reimbursed. Will need to log all incidents and requests. Other tickets are automatically assigned through the ticketing system or assigned by management. Status updates to tickets must be made to management as requested. Will also need to work on other tasks and projects per management. This is a heavy phone support position.


Qualifications:


- 1 - 4 years of experience troubleshooting and OS imaging on Windows 7/8


- 1 - 4 years of experience working in a helpdesk environment


- 1 - 2 years of experience troubleshooting Office 2010/2013


- 1 - 2 years of experience providing excellent desktop support


- Familiar with Active Directory and remote desktop tools


- Strong troubleshooting, problem solving, and incident management skills


- ITIL experience desired


- A+ or HDI certification desired


- Experience with ticketing systems and managing tickets


- Strong verbal and written communication skills


- Able to work well with others, independently and with management


- Able to communicate to technical and non-technical users


- Strong customer focus with outstanding interpersonal and soft skills


- Able to learn and apply from technical training


Requirements:


- Reliable transportation


- Must pass MVR background check


- Must pass criminal background check

Categories

  • Information Technology

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Helpdesk Support Analyst

Randstad Technologies
Atlanta, GA 30328

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Helpdesk Support Analyst

Randstad Technologies
Atlanta, GA
US

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