4 days old

Helpdesk Specialist

Atlanta, GA 30303
  • Job Code
  • Payrate
    $22 To $25

1. AirWatch Admin

  • Create UserID's for Smarthphones
  • Used to Locate Lost or Stolen Device
  • Track what Apps Users are using
  • Reset Passcodes and Passwords
  • Wipe Data off Lost or Stolen Phone

2. FIM Admin

  • Create Email Accounts in FIM
  • Change, Unlock, and Update Passwords in FIM
  • Give Users Their O365 License
  • Create Resource Accounts
  • Add and Remove user from Email Groups
  • Name Change Request
  • Job Title or Location Change Request

3. Remedy Admin

  • Purchase and Lease Equipment
  • Create SOG Accounts
  • Create VPN's
  • OnBoard and Offboard Users
  • Reprovision SOG's
  • Get Quotes on certain Items
  • Request For Service
  • Request Shared Drive Access
  • Request AT&T Service
  • Request OnePath Service

4. BeachHead Admin

  • Restore Computer Certificates
  • Activate Inactive Computers
  • Unlock Computers Using the BITLOCKER Code
  • Manage Computers that are on the SOG Network


  • Ga Voicemail
  • Reset Voicemail
  • Request AT&T Make Phone Line Active
  • Order Desktop Phone

6. CellPhone Provider

  • Order Verizon Cellphones
  • Order Services Such as HotSpot to go on Phone
  • Order MiFi's
  • Order AT&T Cellphones and Products
  • Activate and Deactivate Cellphone and Mobile HotSpots
  • Set Phones up so Users can use them for Work Purposes

7. Troubleshoot any and all problems with O365

8. Setup New Hires to their Machines

9. Setup Deskside Printers and Scanners

10. Map to Network Printer

11. Download Needed Drivers

12. Lift Machines 20 to 100 Pounds

13. VIC's (Video Interface Conference)

  • Make sure they are ran correctly
  • Site To Site
  • Hollywood Squares
  • Voice Recognitions
  • Local Presentation
  • Over The Phone Conference

14. Work Alongside Network Team

  • Internal WiFi
  • Guest WiFi
  • Server Issues
  • Router/Access Point Issues

15. Work With Technical Writer

  • Day to Day Processes
  • Rarely Used Processes
  • New Processes
  • Common/Needed Processes
  • Future Processes

16. Work With the Security Team

17. Manage Interns

18. Various BA/PM duties as requested


  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

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Helpdesk Specialist

Randstad Technologies
Atlanta, GA 30303

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Helpdesk Specialist

Randstad Technologies
Atlanta, GA

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