13 days old

Helpdesk Level 1 - Contract

Schaumburg, IL 60173
  • Job Code
  • Payrate
    $25 To $30

Desktop Analyst - Contract

Job Description:

Our client in Arlington Heights, IL is in need of a Level 1 Helpdesk Associate to supplement their team. This role will last 9 months.

Required Skills:

  • 1-2 years of working in an support role(i.e. ticketing systems)
  • Experience with Windows 7, Lotus Notes, and Microsoft
  • Excellent communication skills

Desired Skills:

  • 1-2 years of experience with FortiClient, Acronis, and Adobe
  • B.A. Degree or equivalent
  • Technology Certification(i.e. MCSE)


Our client in Arlington Heights, IL is looking to supplement their team while they are working on another project.

  • Provide support services to a less than 100-user environment consisting not limited to break/fix tasks for hardware (docking workstations, Mitel phones, platronics headsets) and software.
  • Create and maintain workstation images using Acronis to migrate from Ghost. Distribute FortiClient VPN updates.
  • Maintain documentation, inventory and Help Ticket Tracking System, follow established procedures with security guidelines and following SSAE18 requirements.
  • Diagnose and repair errors due to software mismatches, failure of queued tasks and similar unexpected issues. Investigate, locate and use supplier support documentation.

About Randstad Technologies

Randstad Technologies has been connecting top companies around the globe with the expert talent that drives their success since 1984. We work to ensure that the professionals we deliver have the distinct skills clients are looking for to reach their specific goals. Our deep industry expertise and full-service capabilities-IT Recruitment, Projects, Solutions, and Outsourcing-enable organizations to be agile, productive, and ahead in the field. With our wide network of specialists and flexible solutions, we're always ready to help clients achieve their latest objective-and provide them with what they require to reach the next one.

About Randstad

Randstad is a $22.5 billion global provider of HR services and the second largest staffing organization in the world. From temporary staffing to permanent placement to inhouse, professionals, search & selection, and HR Solutions, Randstad holds top positions around the world and has approximately 31,100 corporate employees working from its nearly 4,700 branches and inhouse locations in 40 countries. Founded in 1960 and headquartered in Diemen, the Netherlands, Randstad Holding nv is listed on the NYSE Euronext Amsterdam (RAND.AS).

Our Contractors

Randstad Technologies contractors have the connections to the best IT and engineering jobs at the finest companies. Through our expanding national network of over 40 business units nationwide, our company has helped thousands of contractors find rewarding IT jobs with businesses ranging from high-tech startups to Fortune 100 corporations. Over 2,500 clients rely on Randstad Technologies to strengthen their competitive positions and each year we continue to add to our growing list of loyal customers.

We offer unparalleled flexibility and career advancement opportunities with challenging IT and Research and Development jobs in virtually every industry. Working with Randstad Technologies allows our consultants the freedom to choose the technologies and markets they want to work with.


  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

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Helpdesk Level 1 - Contract

Randstad Technologies
Schaumburg, IL 60173

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Helpdesk Level 1 - Contract

Randstad Technologies
Schaumburg, IL

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