15 days old
2017-11-022017-11-30

Helpdesk/Customer Service Tech

Mountain View, CA 94043
  • Job Code
    585860

Customer Service Tech


Must possess excellent customer service skills and be well versed in the Customer Service IT support environment. The Technician must be able to exercise independent judgment within generally defined objectives and policies and must be able to communicate with upper management, functional peer groups, technical staff, and customers to ensure satisfactory customer support and gain cooperation among teams. Communication from the Technician whether verbal or written, must be clear and concise with a respectful and tactful tone.


The Tier II tech will reports to the regional manager accepts direction from the regional manager and ultimately the Director.


Essential duties and responsibilities of this position include the following:



  • Resolve required goal of 125 tickets monthly
  • Resolve a minimum of 32 tickets weekly
  • Update all newly assigned tickets immediately from OPEN to RECOMMENDED status'
  • Update tickets open seven days with new status
  • Check and respond to your email on both sides
  • Ensure that the proper communications are handled under each account
  • Assist with the creation/set-up of new accounts
  • Assist with disabling of accounts when employee's leave the contract
  • Assist with ad-hoc report requests
  • Assist with suggestions and changes to the Incident Management System.

Categories

  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

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Helpdesk/Customer Service Tech

Randstad Technologies
Mountain View, CA 94043

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Helpdesk/Customer Service Tech

Randstad Technologies
Mountain View, CA
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