9 days old
2018-01-122018-02-09
  • Job Code
    595936
  • Payrate
    $22 To $24

Helpdesk


Work schedule: Be available to work all shifts (1, 2 or 3) and days (Sun-Sat). They need to be flexible (be able to work all shifts) expecting that they will most likely end up working weekends. Will start off the first couple of weeks on 1st shift (8:00am - 4:40pm) M-F


Cushion for overtime: 25%


Overview:



  • Contractor would have to work with others in a fast paced environment to accurately convert retain stores from one wireless infrastructure to another while working with various cabler companies.
  • This will involve following detailed instructions, configuring troubleshooting both wireless and wired devices, including wireless APs and network switches, noting work performed in multiple logs, retaining the status of multiple stores within a process at the same time all the while being professional.
  • Troubleshoots problems with appropriate applications, products and vendors.
  • Understands multiple applications and platforms.


Responsibilities:



  • Communicates varied technical solutions to customers via multiple channels using effective communication, listening and comprehension skills; diffuses angry customers.
  • Fully documents customer interactions in real-time; may author content for review.
  • Solves problems in a timely manner using full understanding of the product functions and features and customer environment.
  • Analyzes and corrects product issues/ malfunctions with intermittent supervision on day-to-day work and general supervision on new assignments.


Skills:



  • Have a bachelor's degree or 2 or more years' experience in a help desk environment.
  • Needs to be technical, understand network basics, be able to troubleshoot networks, have experience with roll-out projects, use a ticketing system (preferable ServiceNow and/or SalesForce), be able to make and take phone calls, be detailed orientated, motivated, be able to work under stress and in a fast paced environment

Categories

  • Information Technology

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Helpdesk

Randstad Technologies
Bentonville, AR 72712

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Helpdesk

Randstad Technologies
Bentonville, AR
US

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