5 days old
2018-01-112018-02-08

Helpdesk Analyst (Part time)

Cypress, CA 90630
  • Job Code
    595460

Our client, a leader in the automotive industry, is in need of a Level 1 Helpdesk Analyst on a part-time basis. Hours will be 1:30pm - 5:30pm Pacific time.


The successful candidate will field calls and emails coming from internal and external users of the company's Dealer Portal and work to resolve technical issues.


Required Skills:



  • 1 year+ help desk experience required.
  • Outstanding interpersonal and soft skills.
  • Excellent telephone skills and ability to deal with all situations with exceptional customer service.
  • Excellent problem diagnosis and problem solving skills. Ability to analyze customer problems by type and severity for problem determination and resolution.
  • PC and printer trouble shooting experience.
  • Experience using Active Directory.
  • Experience supporting and troubleshooting network connectivity.
  • Experience supporting VPN and remote access.
  • Strong verbal and written communication skills.
  • Proficient typing skills (using two hands and all fingers) to be able to record troubleshooting information while talking on the phone.
  • Must be flexible to work any shift from opening at 4am Pacific Time to closing at 8:00pm Pacific Time, Monday through Friday. Also must be available to work Saturday shifts as a possible regular schedule or as needed.
  • Technical certification a plus.
  • Previous experience using a call/incident tracking system a plus.

Categories

  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

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Helpdesk Analyst (Part time)

Randstad Technologies
Cypress, CA 90630

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Helpdesk Analyst (Part time)

Randstad Technologies
Cypress, CA
US

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