11 days old
2018-04-092018-05-07

Help Desk: Tier II

Fairfax, VA 22031
  • Job Code
    610162
  • Payrate
    $60,000 To $60,000

Essential Functions



  • Monitor, evaluate, install and maintain systems and procedures according to organizational policies
  • Perform first and second level troubleshooting and diagnostic functions and provides resolutions to customers both desk side and over the phone
  • Perform trouble shooting and provide support for software applications pertaining to PIPS, PIPS-R, Portal and OPM's FDR and FWS systems
  • Communicates with end users to resolve issues as soon as possible
  • Provide first and second level hands on troubleshooting, repair, and resolution of hardware issues
  • Support a variety of network issues including basic troubleshooting of layer 1 (physical connectivity) network issues


Job Qualifications


The chosen candidate for this position must have an Active Top Secret clearance.


Skills



  • Expert level computer skills
  • Strong knowledge of MS Office, Windows 2000 and Windows XP
  • Excellent problem solving skills
  • Ability to communicate effectively with end users
  • Ability to work independently and handle multiple projects/requests simultaneously


Competencies



  • Communication
  • Composure
  • Functional Expertise and Usage
  • Integrity
  • Learning Agility
  • Problem solving
  • Quality Orientation
  • Results Orientation
  • Social Skills
  • Stress Tolerance
  • Teamwork
  • Technical Skills
  • Time Management

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