26 days old
2017-12-272018-01-24

Help Desk Technician (Tier 1)

Slippery Rock, PA 16057
  • Job Code
    591723

Essential Functions:


- Provide support for a variety of computer systems administration and support tasks


- Provide level 1 support for PC operating systems, software applications, peripherals, and communication devices


- Provide level 1 support for hardware problems


- Perform trouble shooting and provide support for software applications pertaining to PIPS, PIPS-R, Portal and OPM's FDR and FWS systems


- Learn and provide level 1 support for any new software or hardware


- Other duties that may be requested by supervisor


- Communicates with end users to resolve issues a soon as possible


- Organizes and prioritizes requests to optimize efficient resolutions


Job Qualifications:


The chosen candidate for this position must have an active Top Secret government security clearance.


Experience:


1 to 2 years previous help desk experience preferred


Skills:


- Strong knowledge of MS Office, Windows Operating Systems


- Superb customer service skills


- Excellent problem solving skills


- Ability to communicate effectively with end users


- Ability to work independently and handle multiple projects/requests simultaneously


Competencies


- Communication


- Composure


- Functional Expertise and Usage


- Integrity


- Learning Agility


- Problem Solving


- Results Orientation


- Quality Orientation


- Social Skills


- Stress Tolerance


- Teamwork


- Technical skills


- Time Management

Categories

  • Information Technology

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Help Desk Technician (Tier 1)

Randstad Technologies
Slippery Rock, PA 16057

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Help Desk Technician (Tier 1)

Randstad Technologies
Slippery Rock, PA
US

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