26 days old

Help Desk Technician (Tier 1)

Slippery Rock, PA 16057
  • Job Code

Essential Functions:

- Provide support for a variety of computer systems administration and support tasks

- Provide level 1 support for PC operating systems, software applications, peripherals, and communication devices

- Provide level 1 support for hardware problems

- Perform trouble shooting and provide support for software applications pertaining to PIPS, PIPS-R, Portal and OPM's FDR and FWS systems

- Learn and provide level 1 support for any new software or hardware

- Other duties that may be requested by supervisor

- Communicates with end users to resolve issues a soon as possible

- Organizes and prioritizes requests to optimize efficient resolutions

Job Qualifications:

The chosen candidate for this position must have an active Top Secret government security clearance.


1 to 2 years previous help desk experience preferred


- Strong knowledge of MS Office, Windows Operating Systems

- Superb customer service skills

- Excellent problem solving skills

- Ability to communicate effectively with end users

- Ability to work independently and handle multiple projects/requests simultaneously


- Communication

- Composure

- Functional Expertise and Usage

- Integrity

- Learning Agility

- Problem Solving

- Results Orientation

- Quality Orientation

- Social Skills

- Stress Tolerance

- Teamwork

- Technical skills

- Time Management


  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

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Help Desk Technician (Tier 1)

Randstad Technologies
Slippery Rock, PA 16057

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Help Desk Technician (Tier 1)

Randstad Technologies
Slippery Rock, PA

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